Senior Claims Assessor
Senior Claims Assessor
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Location: Melbourne
Permanent full-time role
Hybrid working
The opportunity
We have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety business unit. The role of a Senior Claims Assessor will see you taking responsibility for the prompt and fair assessment of claims.
You will be reporting directly into the Service Manager - Trade Credit and working within a supportive and dedicated team.
Your new role
Process claims in a timely and compliant manner
Conduct all written and verbal communications with clients
Maintain a customer service focus when managing a difficult situation
Support the implementation of the Claims strategy
Maintain all files systems and databases to ensure that they accurately represent the Claim Management process
Share information with the team on competitor customer activity and market issues
Provide team support/training to the team and contribute to a professional and cohesive approach to meeting QBE and customer expectations
About you
We are looking for a driven and motivated individual who is commercially minded and solution focused.
Insolvency background or Claims experience ideally business claims
Experience dealing with brokers is highly regarded
Strong experience in a customer-focused role
Excellent attention to detail and organisation skills
Strong analytical skills
Strong written and verbal communication skills
Ability to effectively communicate with clients
Team player with collaborative mindset and a high level of resilience
Take accountability and ownership of tasks acting with integrity despite pressures and challenges
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities.
With more than more than 11000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.
We believe this is our moment what if it was yours too Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Life Leave supporting the life events we all experience leaving your annual leave for rest
18 weeks gender-equal flexible leave for all new parents including paid supe
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products car hire hotels goods and services
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Claims Administration Communication Critical Thinking Customer Service Customer Value Management Detail-Oriented Intentional collaboration Loss Prevention Management Managing performance Motor Vehicles Process Improvements Regulatory Compliance Report Writing Stakeholder Management Working IndependentlyApplication Close Date: 14/08/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Senior IC
Employment Type
Full-Time
