Claims Officer, Third Party Settlements (Litigation & Credit Hire)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: Employee Location: Melbourne VIC
Permanent fulltimeopportunity
Hybrid role happy to discuss flexible working arrangements
The Opportunity
Wereseekinga motivated and detailfocused Claims Officer Litigation & Credit Hire to join our AUSPAC Claims team. This role plays a key part in managingliabilitylitigatedmattersand credit hire recoveries ensuring fairefficientand strategic resolution of claims while protecting the interests of our customers and QBE.
Youllcollaborate closely with internal stakeholders external legal representatives credit hireorganisationsand third-party claimants. This is an excellent role for someone who thrives in afast-pacedenvironment enjoys investigative work and is confident applying policy knowledge and negotiation skills.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real impact.Itsan exciting time.Werebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
Your new role
A day in the role may look a bit like this:
Manage a portfolio of litigated and credit hire claims ensuringtimelyprogression and adherence to internal guidelines including correct process handling and escalation pathways.
Assess liability using available evidence aligning with established Credit Hire and Litigation procedures
Respond to credit hire enquiries appropriately following scripting and escalation steps as outlined in internal Credit Hire protocols (e.g. non-disclosure of claim details and transferring callers to Litigation & Settlements Team
Negotiate settlements using sound commercial judgment to achieveoptimaloutcomes for QBE.
Collaborate with legal partners Technical Claims Officers and Managers on litigated matters and highrisk claims.
Maintainaccurateand compliant documentation throughout the claim lifecycle.
About you
You willdemonstrateexperience in claims litigation credit hire or insurance supported by a strong commitment to ongoing professional development. This position provides significant scope for progression and is well suited to individualsseekingtoestablishalong-termcareer in claims settlements and litigation support.
You will have:
Experience in motor liability or litigated claims management preferably with exposure to credit hire matters.
Strong analytical and investigative skills including the ability to interpret policy evidence and legal arguments.
Confidence managing complex stakeholders such as solicitors recovery agents and technical specialists.
Excellent communication skills both written and verbal with the ability to influence outcomes professionally.
Commitment to delivering fair and customer-centered claim resolutions.
Ability to work autonomously while also contributing to a collaborative team environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
To learn more about benefits of working with us clickhere.
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for ourprogram
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements clickhere.
How to Apply
Ifyourelooking for a career that combines yourexpertiseand your empathy click Apply today. Successful applicants will need to complete work rightspoliceand credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at.
Skills:
Case Management Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy Detail-Oriented Insurance Policies Intentional collaboration Managing performance Prioritization Problem Solving Risk Assessments Standards ComplianceApplication Close Date: 04/02/2026 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Skills
- Accounting Software
- Time Management
- Financial Services
- External trade
- Bank Procedures
- Custodial accounts
- home loan process
- Communications
- Internat trade
- Account Management
- Accounts and Finance
- Markitwire
- Money Market
- Trade settlements
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
