Scientific Technical Support Representative
Scientific Technical Support Representative
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Job Description
The METER Group Customer Support team is hiringa ScientificTechnical Support Rep. (STSR) This role is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers.
The STSR is often the initial support contact for customers via web request e-mail or phone call. During initial contact the STSR will ask the customer appropriate questions to determine the nature of the support issue and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support. Being the first contact for many users this role is vital to the success of our support team and clients.
The STSR also processes service requests and coordinates between the repair team and client.
For informational purposes the entire pay range for this role is $22.80-$29.70. However we expect to make an offer at somewhere between $22.80 and $26.26. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience training knowledge and skills.
Essential Functions
- Providecustomer technical support via phone web and e-mail
- Enter support cases into CRM system
- Troubleshootstoestablishwhether the device isoperatingas specified
- Assistwith equipment calibration and repair services including return authorizations and payment requests.
- Share specialized information with other employees
- Providecustomer training as needed
Required Technical and Functional Skills
- Good written and verbal communication skills
- Willingness to talk to clients and visit them at conferences and in the field.
- Background in a scientific field(Will train)
- Passion forbusiness processes
- Be proficient with computers and associated office-specific software including word processing spreadsheets presentations e-mail and the Internet.
- Excellent written and oral communication and presentation skills in the English language
- Problem solving and customer-service skills
Required education and relevant experience
- Two-year associate degreeor relevant work experience
Work environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including e-mail and telephone. Periodic travel may be required.
Physical requirements
Sitting for extending periods. Standing bending and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
To Apply for This Position:
We ask all applicants to apply through our website at Jobs At METER Group. If your interests qualifications and experience match any of our openings please apply for that position so that you are considered immediately. We communicate with all applicants. If you do not receive an email response about your application please check your SPAM folder or reach out to us at
Full-Time Employee Benefits at METER Group:
- Two medical plan options are available for full-time employees: a traditional low-premium plan; or a no-premium high-deductible plan. These plans both include dental and vision coverage. The traditional plan has the option of a Flexible Spending Account (FSA). The high deductible plan includes an employer-funded Health Savings Account (HSA).
- A 24/7 telehealth solution is provided to all full-time employees paid by METER Group.
- For their first year full-time employees receive 80 hours of Paid Leave (vacation time) in a lump amount prorated to their start date. Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year). All Employees receive Sick Leave that accumulates one hour for every 40 hours worked. Sick Leave may be used for non-illness situations such as vacation.
- 11 Paid Holidays including: New Years Day Presidents Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving (Thursday and Friday) Christmas Eve Christmas Day Day after Christmas.
- 20 hours of paid Charitable Leave (to help with charitable organizations/causes) annually.
- METER Group pays for the equivalent of one years salary in life insurance as well as short-term and long-term disability insurance.
- Employee-paid traditional and ROTH 401k options are available
- When METER is profitable employees enjoy profit sharing
- Profit sharing bonus paid out each quarter. (sales positions not eligible for profit sharing bonus)
- Employer contributions to a profit-sharing retirement fund.
About METER Group:
In the early 1980s METER Group was founded by world-renowned soil physicist Dr. Gaylon Campbell. Gaylon knew researchers needed simple-to-use sensors and smarter data intelligence to improve their research. 40 years later were still leading the way in the advancement of IoT sensing and data technology and world-class lab instrumentation. Were always looking for ways to improve how researchers turn data into insights. Scientists growers and engineers worldwide depend on METER systems for deeper understanding of critical issues with global impact such as water and food shortages environmental disasters and climate change. At METER Group were building the systems needed to mitigate these and other issues facing our planet. We need your help to find innovative and effective solutions to some of the worlds most challenging problems. Learn more about what its like to work at METER Group: Groups headquarters are located in Eastern Washington with unmatched quality of life. Enjoy the smaller town life: no traffic country space great schools safe neighborhoods and easy access to recreational activities in nearby mountains rivers and forests. All this plus the advantages of two major universities within eight miles of METER Group (Washington State University and the University of Idaho) and the associated events and activities make for a great living situation.
METER Group recognizes the value of diversity and inclusion and is an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity nationality gender veteran or disability status religion age sexual orientation or gender identity or other protected status.
Required Experience:
Unclear Seniority
Employment Type
Full Time
