Merchant Solutions Sales Specialist

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a trusted business partner TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses including some of Canadas largest retailers.

Customer:
Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience
Help drive our LEI/CEI program results and demonstrate our Comfort Promise
Financial Results:
Possess strong financial acumen and have the ability to quickly analyze the customers existing MS metrics and competitive offerings while not significantly compromising the margins of the account
Present solutions that enable and support the merchant and to attain business metrics and/or save results
Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.

Operational Results and Risk Management:
Able to multitask in a fast pace environment.
Call welcome calls make outbound calls
Achieve planned adherence and average handle time goals to ensure service levels are achieved
Ensure administrative and call quality control is completed at an above average level.
Elevate through the proper channels and manage the completion all related Pricing requests within established timeliness
Ensure to follow up on customer concerns within a timely fashion.

Employee:
Contribute to a positive working environment
Actively participate in the performance management process
Meet professional/personal development objectives by utilizing learning maps
Actively participate in regular meetings and coaching sessions

Community:
Actively promote TDs Brand within the community through participation and leadership in community business groups initiatives fundraisers TD sponsored initiatives community events etc.

Qualifications:
Superb sales and negotiation skills
Problem solving oriented
Able to work under minimal supervision and under pressure
Excellent phone techniques and good aptitude to communicate effectively
Demonstrate tact diplomacy and patience towards customers
Excellent verbal and written communication skills
Good working knowledge of sales credit and pricing policies
Strong customer-centric approach.
Knowledge of Merchant Services industry.
Working knowledge of practices and procedures

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):