Service Consultant
Service Consultant
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Job Description
Requisition:82432
PSEG Company:Public Service Electric & Gas Co.
Salary Range: $63500- $100500
Work Location Category:Hybrid Fixed
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements support of this model roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis require employees to live within a commutable distance and since business needs vary by position and may change over time managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
PSEG offers a unique experience to our more than 12000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company as well as the attention camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology our new net zero climate vision for 2030 and enhanced commitment to diversity equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Service Consultantis responsible for providing the main contact point for new electric and gas service requests for industrial commercial and residential customers.
Job Responsibilities
- Provide technical expertise in the interpretation of electric and gas requirements which result in the design and installation of utility infrastructure.
- Manage numerous customer projects of a technical nature ensuring high levels of customer satisfaction. Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers.
- Probe customers to identify sales opportunities and strategic business intelligence formation.
- Administer gas and electric tariffs as well as company policies and procedures.
- Track and administer all Smart Growth agreements.
- Manage numerous municipal industrial commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities.
- Identify negotiate and resolve associated installation and/or billing issues.
- Maintain and apply working knowledge of PSEG Standards for Business Controls and meet managements expectations for effective internal business controls.
Job Specific Qualifications
Required:
- High school diploma or GED and a minimum of 2 years related customer contact or technical experience.
- General knowledge of electric and gas tariffs.
- Excellent written and verbal communications skills.
- Prior experience in managing customer relationships.
- Familiarity with SAP platforms. Working knowledge of CCS-CRM (customer system). Must foster an inclusive work environment and respects all aspects of diversity.
- Must demonstrate and value differences in others strengths perspectives approaches and personal choices.
- A valid Drivers License.
Desired:
- Familiarity with GIS (Geographic Information Systems)
- Familiarity with SAP DWMS
- Familiarity with My Meter
Minimum Years of Experience
Education
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly if the position does require access to this information you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization due to the time it takes to obtain authorization from the government we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer dedicated to a policy of non-discrimination in employment including the hiring process based on any legally protected characteristic. Legally protected characteristics include race color religion national origin sex age marital status sexual orientation disability or veteran status or any other characteristic protected by federal state or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles PSEGs drug and alcohol testing program includes pre-employment testing testing for cause and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT PHMSA or NRC regulations) this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon then selecting siteis strictly for candidates who are not currently PSEG employeesexcept for PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position please call or email
If you need to request a reasonable accommodation to perform the essential functions of the job email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION(Click link below)
Required Experience:
Contract
Employment Type
Full Time
