Multi-Site Residential Concierge Project Director
Multi-Site Residential Concierge Project Director
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Job Description
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We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! This is a full-time position that pays $55000 per year. Reliable transportation is required as is some schedule flexibility to respond to urgent staffing needs as they arise.
WE ARE NFC Amenity Management the nations largest luxury amenity service provider for residential and commercial properties with a growing portfolio representing 350 of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day for our Project Directors
As an NFC Amenity Project Director you get to work at some of the most exclusive addresses in the area where you will oversee dynamic forward-thinking top-notch this role you will lead manage and support the operations of multiple properties within your designated area. Ultimately as a Project Director youll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFCs strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and community-wide teamwork; and works with the executive team to develop and implement company initiatives. The goal of this position is to set the tone and direction for the overall culture and leadership while communicating the vision and strategic objectives of NFC Amenity Management.
A Project Director is responsible for engineering a professional Concierge team that maintains the hub of the building lobby and upholds our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are addition a Project Director will ensure the quality of all aspects of NFC operations at multiple locations as needed and assigned by Area Leadership.
Duties & Responsibilities (include and not limited to the following):
Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors expectations
Maintain Client Satisfaction which will result in the retention of the Contract
Works under the guidance of Area Leadership to improve the quality of the regions operations staffing recruiting training and other projects as assigned
Ensures each client and guest receives a Warm Welcome and Fond Farewell
Recruits trains motivates supervises and mentors team members - leads by example
Ensure that all team members are trained to react intelligently and quickly to any emergencies
Use the Company Approved Team Scheduler to ensure payroll budget compliance
Ensures team members follow 5 Diamond Performance Standards
Complete necessary Payroll Tasks by Company deadlines
Always looking for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality
Produces a wide network of offerings to clients including but not limited to car service dog walking dry cleaning grocery delivery etc.
Smooth operation of contractor arrivals/departures and realtor/home buyer visits
Covers shifts for team members to ensure proper staffing requirements are maintained
Attends company meetings/trainings and ensures all team members participate in company training sessions
Consistency by the entire team in enforcing rules and regulations established by management or HOA
Follows HR and Risk Management Protocols
Monitors and reviews daily employee performance and provides necessary support training or counseling as needed
Performs miscellaneous job-related duties as assigned
Minimum Job Requirements:
Professional background in customer service and hospitality management
Must have an outgoing personality
Must be hospitality-driven and offer any necessary assistance to clients and guests
Must be able to coach and mentor team members
Must possess the ability to multitask
Must possess the ability to work in a team environment
Must be able to proactively learn about all events happenings restaurants the local neighborhood
Knowledge Skills & Abilities Required
Basic knowledge of Microsoft Office (Word & Excel) and the Internet
Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service
Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients
Diplomatically handle delicate and challenging client concerns
Must be well-versed in budgetary and cost control responsibilities
Ability to lift 50 pounds
Check out our website at and join our Social Networks:
Required Experience:
Director
Employment Type
Contract
