Customer Service Representative - Accounting
Customer Service Representative - Accounting
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were hiring for Customer Service Representatives to deliver essential user support enhancing the overall experience of customers and end-users of the assigned product.
Job Description
- Respond promptly and professionally to customer inquiries through the products ticketing system.
- Collaborate with customers to identify replicate and resolve product issues using various communication channels.
- Work closely with team members to deliver effective solutions and ensure customer satisfaction.
- Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
- Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
- Deliver exceptional customer service by maintaining a friendly empathetic tone and providing timely proactive responses to uphold high satisfaction scores.
- Conduct training sessions for new and existing customers via phone and email and guide them in using the platforms knowledge base to ensure successful product adoption.
Minimum Requirements:
- Completed at least 3rd year in college under management accounting accounting technology bookkeeping or other accounting courses
- Must have at least 6 months of experience in phone-based customer service support (BPO VA etc.)
- Proficient in English both spoken and written
- Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
- Open to working on a graveyard shift and shifting schedule
- Amenable to work on a hybrid set-up in Cebu (3x per week onsite)
- Must have stable internet connection at home
Why Apply
- Hybrid Work Set-Up (only 3x onsite per week)
- Quarterly Performance Incentives
- HMO Coverage on Day 1 plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential
- Vacation Leave and Sick Leave Credits
- Birthday Leave and Bereavement Leave Credits
- Competitive Salary
- Hybrid Work Set-Up (only 3x onsite per week)
- Quarterly Performance Incentives
- HMO Coverage on Day 1 plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential
- Vacation Leave and Sick Leave Credits
- Birthday Leave and Bereavement Leave Credits
Employment Type
Full Time
