Senior Business Process Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Identify and recommend process improvement opportunities to enhance the productivity and operational efficiency of the business
• Act as a consultant providing advice business expertise and recommendations on businesses and/or operational processes
• Build effective relationships with key business partners within and across business units
• Analyse the feasibility and impact of new initiatives process improvements technical solutions and/or products/ features
• Facilitate problem-solving sessions
• Participate in the development of internal standards and procedures
• Lead the coordination of business-specific status reports communication and deliverables for one or more projects
• Ensure communication implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
• May lead / indirectly manage Project teams

SHAREHOLDER

• Prioritize and manage own workload to meet service level requirements for service and productivity
• Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriate
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensure respective programs/policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities
• Protect the interests of the organization identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices
• Monitor service productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Apply subject matter expertise in the discipline provide guidance assistance and direction to others
• Actively manage relationships within and across various business lines corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Expert level professional role in business process management methodologies requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrate the broader organizational context into advice and solutions within own area
• Understand the industry competition and the factors that differentiate the organization
• Apply best practices to implement process product or service improvements
• Act as a subject matter expert within their own area of specialty or a resource for others
• Lead projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
• Lead small-medium scale projects or initiatives
• Contribute to setting standards within area of expertise
• Solve complex problems requiring analysis of multiple variables including consultation with multiple stakeholders
• Use advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interpret guidelines standards policies and results of analysis to inform decision making at senior levels
• Build stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Work independently as the senior technical lead and guides others within area of expertise
• Identify and lead problem resolution for complex issues at all levels
• Generally reports to a Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree orrelevant professional certifications designations or equivalentrequired 5 years relevant experience Proficient knowledge of Business Process Management
• Knowledge of current and emerging trends
• Skill in mentoring/ coaching others
• Skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgment in making decisions
• Ability to analyze research organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Required Qualifications:

• Undergraduate degree or relevant professional certifications designations or equivalent required
• 5-7 years in business management analysis or similar roles
• Proficient knowledge of Business Management
  • Track and managing discrepancies
  • Manage discrepancy escalations and facilitate resolutions
  • Document ETAM business processes comprehensively
• Strong analytical problem-solving and communication skills
• Skill in using analytical software tools data analysis methods and reporting techniques.
  • Skill in using computer applications including MS Office (including Excel Visio)
  • Advanced Excel skill
  • Experience using PowerBI
• Experience using Service Now Jira and Confluence

Preferred (Brownie Points):

• ITIL Intermediate Certification/ITIL Foundation Certification (v3 or v4)
• Proven experience with process improvement methodologies (CBAP Lean Six sigma etc.)
• Experience using Service Now Jira and Confluence
• Project Management Professional (PMP) is an asset
• Certified Scrum Master is an asset
• Domain Knowledge (finance banking sector)
• Experience with regulatory and audit frameworks

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):