Global Store Support Analyst
Global Store Support Analyst
Posted on :
09-08-2025
Employer Active
1 Vacancy
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Job Description
You are highly analytical detail-minded technically savvy and should possess a broad understanding of business goals and a keen ability to interpret the meaning of data and its potential impact to the business. You will possess excellent communication skills and be adept at addressing all levels of management. Critical and creative thinking are important. You will also have experience either in a triage-based environment or working independently while supporting the Retail organization. You will need a flexible schedule and be able to work varied hours and days including weekends holidays and overnights.
- Strong analytical and proven problem-solving skills with the ability to handle multiple tasks concurrently including projects of medium complexity
- Three or more years experience identifying trends troubleshooting documenting raising tracking and resolving issues
- Able to develop and implement solutions that prevent issue recurrence
- Three or more years related experience (including combination of retail contact center and/or ticket response)
- Able and willing to work any schedule including Holidays weekends graveyard shift
- Contact center or retail experience is preferred
- Sonar ticketing platform experience preferred
- Knowledge of Apple products and office software
- Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and builds partnership
- Global problem solver who performs well in a fast-paced ambiguous environment
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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