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You will be updated with latest job alerts via emailMain Purpose of the Role
We are seeking an enthusiastic and experienced Customer Adviser to work at our Doncaster site on a fixed term contract basis.Reporting to the Senior Customer Advisor you will manage all transactional activities associated with customer relationship management and provide exceptional customer service to Unipart Rails customers. The role requires cross functional working with teams across the business to resolve customer issues within agreed SLAs managing customer enquiries received via the website or e-commerce system dealing with complaints professionally and to support the delivery of budgeted sales service level and performance targets in line with Unipart Rails Customer Engagement System.
The role is predominantly reactive to customer demands. Decision making is limited to that detailed within the relevant business processes outside of this direction is provided by the Head of Customer Support.
Duties & Key Responsibilities
Spread Of Skills & Analysis
The nature of the role is varied; good customer and some knowledge of the market is required as well as the ability to work on the basis of self-initiative. Excellent customer service skills with high levels of communication and inter personal skills and a good understanding of customer engagement.
A good working knowledge of (SAP) is required along with good IT knowledge. Basic knowledge of commercial terms and conditions.
The ability to work to targets and deadlines in an efficient manner.
A demonstrable collaborative approach to Customer Engagement is required.
Experience & Proven Ability Required
Benefits
As a valued employee of Unipart Rail you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.
Required Experience:
Contract
Full-Time