drjobs Customer Advisor - FTC until 31/8/26

Customer Advisor - FTC until 31/8/26

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1 Vacancy
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Job Location drjobs

Doncaster - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Main Purpose of the Role

We are seeking an enthusiastic and experienced Customer Adviser to work at our Doncaster site on a fixed term contract basis.Reporting to the Senior Customer Advisor you will manage all transactional activities associated with customer relationship management and provide exceptional customer service to Unipart Rails customers. The role requires cross functional working with teams across the business to resolve customer issues within agreed SLAs managing customer enquiries received via the website or e-commerce system dealing with complaints professionally and to support the delivery of budgeted sales service level and performance targets in line with Unipart Rails Customer Engagement System.

The role is predominantly reactive to customer demands. Decision making is limited to that detailed within the relevant business processes outside of this direction is provided by the Head of Customer Support.

Duties & Key Responsibilities

  • General customer queries order processing /order book management price and delivery process.
  • Undertake any other customer service activities necessary to achieve customer satisfaction.
  • Proactive management of stopped /restricted vehicles and customer identified spares (critical and service quality).
  • Transactional management of reports imminent failures and potential back orders.

Spread Of Skills & Analysis

The nature of the role is varied; good customer and some knowledge of the market is required as well as the ability to work on the basis of self-initiative. Excellent customer service skills with high levels of communication and inter personal skills and a good understanding of customer engagement.

A good working knowledge of (SAP) is required along with good IT knowledge. Basic knowledge of commercial terms and conditions.

The ability to work to targets and deadlines in an efficient manner.

A demonstrable collaborative approach to Customer Engagement is required.

Experience & Proven Ability Required

  • Customer Service experience within a transactional environment
  • IT literate with good knowledge of Google software packages
  • Excellent communication/interpersonal skills
  • Strong team player
  • Good organisational and time-management skills
  • Able to work to deadlines and deliver sustained problem resolution
  • Ability to identify process failures and identify solutions to resolve and prevent re-occurrence.
  • Good working knowledge of SAP


Benefits

  • Competitive salary
  • Pension and death in service provisions for employees in pension scheme
  • 25 Days Hols (plus Bank Holidays)
  • Employee Assistance Programme (EAP)
  • Health and Wellbeing Initiatives
  • Employee offers and discounts from various retailers
  • Recognition events and rewards
  • Free on site car parking


As a valued employee of Unipart Rail you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.



Required Experience:

Contract

Employment Type

Full-Time

Company Industry

Department / Functional Area

Procurement

About Company

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