Guest Experience Agent (Expert) - Part Time

The Westin Perth is looking for our nextGuest Service Expert

Our Company

Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and 8000 properties youll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands Your World.

Our Brand

The more you travel the more your well-being can get left theres a place that doesnt come with that the team at The Westin Perth enhance your senses and find your balance withour signature wellness programs. With a focus on Eat Sleep and Move Well we have designed guest experiences that enhance wellness on the a place where youre given a choice not just to get up but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation 5-star amenities and a dynamic City Centre location.

Guest Experience Expert:

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

Your duties will include:

• The check in and check out of hotel guests
• Maintaining guest accounts
• Taking reservations when required
• Assisting with all guest enquiries and directing internal and external phone calls.
• Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
• Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
• May process food & beverage orders answer questions on menu selection and record transactions in point-of-sale system.
• Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
• You will have to rotate to cover some of our overnight shifts

Skills & Experience:

Your skills and experience will include:

• Competent with Word Excel PowerPoint and software packages
• Competent with OPERA Software or similar
• Passion for delivering energetic customer service
• Positive attitude and an electric personality
• Articulate and confident in English language
• To have ability to smile on the phone
• Passionate about a career in hospitality management
• Australian Working Rights

What you will enjoy

Marriotts Life. With the Works offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave more benefits and more perks. Including:

• Parental leave Birthday leave Long service leave portability across all 30 Marriott Brands
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive recognition and wellbeing programs
• Excellent career growth and learning opportunities
• Access to Employee Assistance Programs

We look forward to reviewing your application.