Regional Customer Account Manager
Regional Customer Account Manager
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1 Vacancy
Job Description
Company Name:
Job Family:
Job Description:
General Responsibilities:
Define and implement customers strategy for the Americas region in order to meet the company targets in terms of growth & profitability. Support Global Customer Line Manager Strategy.
Job Responsibilities:
The main duties and responsibilities include the following:
Develop Customer Intimacy:
- Identify the decision-making process at the customer & channel of decision
- Establish customer intimacy in all departments as needed (Engineering quality Purchasing)
- Visit customers at the site/region level in accordance with the company targets
- Develop high-level relationships in order to anticipate customers needs
- Maintain good customers relationships when customers crisis happen
- Act within the Business Unit as the voice of the customer
Develop & Implement Customer Strategy:
- Based on automotive megatrends propose & define & implement customer strategy in order to meet the company targets in terms of growth & profitability ( 5 years outlook and annual Operating Plan)
- Define customer approach on a regional basis when appropriate and in support of global strategy
- Prepare & develop a business case in accordance with the company strategy in terms of growth & profitability
- Translate customers needs into pre-selling activities
- Promote innovative solutions and sell products to customers
Lead Customer Line Organization:
- Build a Regional CLM team able to reach the company targets in each area of responsibility (Engineering Sales project management)
- Optimize the pool of resources in accordance with budget targets & resource allocation
- Develop & assess team reporting to the RCLM
- Supervises customers projects in terms of cost quality & delivery. (gate review resources allocation arbitration when needed)
Team Management:
- Foster a climate of teamwork and motivation within the team by encouraging an entrepreneurship mindset professional development and growth of employees (assessment training coaching and mentoring)
- Ensure the deployment of the company communication to the team
- Ensure an appropriate work environment for the team
Qualifications:
The Ideal candidate will:
Key Competencies: Good knowledge of the automotive market knowledge of manufacturing processes and technical understanding ability to develop a regional customer strategy strong ability to work in a multicultural environment excellent customer focus solid financial acumen strong technical negotiation skills ability to lead a cross-functional team (including Application Engineering Sales and Project Management) fluent English proficiency and intermediate proficiency in German.
- Professional and technical knowledge: Office Word Excel PPT Outlook etc. SAP Fluent English language.
- Behaviors: Critical Thinking Result oriented Leadership Collaboration & Teamwork Ownership & Accountability
- Skills: Excellent analytical and communication skills Well organized inquisitive and independent Ability to manage multiple projects simultaneously while paying strict attention to detail Proficient in MS Office tools especially Excel and Powerpoint Available for travel including international
Additionally the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software such as MS Office tools is also required.
Education: Bachelors or Masters degree in Engineering Business Studies or related field
Experience: At least 10 years of experience in the Automotive industry at Tier 1 level Experience working with European OEMs is preferred
Supervisory Responsibilities: N/A
Working conditions:
Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds.
Travel: Domestic and international may be required as needed. The candidate will occasionally need to travel to multiple global locations to support project development.
Equal Opportunity Employer (EOE) Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity disability protected veteran status and national origin.
At Astemo were challenging the status quo with the power of diversity inclusion and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued respected and empowered. We dont just accept differencewe celebrate it we support it and we thrive on it for the benefit of our employees our products and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo please send the nature of the request and contact information to when applying for the position.
Required Experience:
Manager
Employment Type
Full-Time
