Technical Support Engineer - NOC
Technical Support Engineer - NOC
Posted on :
08-08-2025
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1 Vacancy
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Job Description
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Good understanding of monitoring tool (SolarWinds) and ITSM tool
- Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding on reporting based on the customer requirement.
- Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact
- Collect and review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitoring Windows server backup and inform in case of any failures.
- OS and Patch Management knowledge & understanding
- Monitor a wide variety of information and network systems that include but are not limited to telecommunications circuits LAN/WAN systems routers switches firewalls VoIP systems servers storage backup operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches network connectivity testing script execution etc.)
- Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
TECHNICAL SKILLS /COMPETENCIES:
PREFERRED QUALIFICATIONS
- Basic Microsoft and/or Cisco certifications (CCNA MCITP etc.)
- Knowledge of monitoring VMware clusters in high-availability environments
- Broad experience using a variety of monitoring and ticket management tools
- Experience providing remote support using virtual desktop tools
- A minimum of three years of experience supporting and monitoring network systems servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etc.
- Knowledge of Microsoft server OS and Network Devices
Required Experience:
Junior IC
Employment Type
Full-Time
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