PMO Lead
PMO Lead
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Job Description
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
PMO Lead
Are you looking for a role that enables you to use your experience and knowledge to build project and change management capability across an organisation Then this could be the role for you
Contract: Permanent
Working hours: 35 hours per week
Salary: 60000- 68000 (Dependant on experience)
Reporting to: Head of PMO
Location: London docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office
The management and delivery of a portfolio of programmes and projects is at the heart of our plan for the organisation. Youll have a lead role in our PMO function responsible for the oversight governance and reporting of our portfolio. A large part of your role will also be to continuously develop and improve the methods that we use to govern and deliver the portfolio. You will play a pivotal role in defining the standards and executing tasks associated with managing a portfolio of change.
You will be accountable for providing visibility of the status and health of the portfolio to the Executive/Board and senior management; participating in strategic decision making based on the expected benefits risks issues and budgets resource management and operational impact across the portfolio. The information you provide will establish the baselined delivery plans for our full transformation portfolio identify where variances occur and corrective actions are required. You will need to be financially fluent to ensure that project finances are correctly reported and accounted our organisation PMO is first line of defence in the transformation assurance framework and as PMO Lead youll play a pivotal part in this assurance role.
The relationships that you build and maintain at senior levels are critical to the credibility and success of the services that the PMO offer to the organisation you will need to influence a range of senior stakeholders up to Executive and Board level. Your professional input will help ensure that we are efficiently run which directly enhances our customer service and our reputation with businesses and consumers.
Key responsibilities
The accurate reporting of project programme and portfolio information to the Executive committee with oversight of change delivery
Building and managing strong relationships across the Senior Management group and Executive team. This will be critical in accessing the data and input you need to provide effective reporting and oversight.
Helping to develop and improving our approach to programme project and change management including benefits tracking risk management and assurance
The adoption of project programme and portfolio management processes and tools
Ensuring that our governance frameworks are effective and that we continue to develop them so we can make the right decisions affecting the portfolio
Using your experience and knowledge to build project and change management capability across the organisation for example coaching colleagues helping people run smaller projects and delivering skills training
Establishing and sharing best practice so there should be a continuous drive to benchmark against other organisations and improve methods of working
Supporting the Head of PMO and Director of Transformation with the running of the various Exec update and decision-making committees e.g. Portfolio subcommittee meetings; Transformation Committee meetings; etc; continually proposing enhancements to the way those are run to ensure they achieve their objectives and are a good use of stakeholders time
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
Demonstrable experience of leading a Portfolio Management Office
Aggregating information from range of sources to provide insightful portfolio reports to Executive level management
Building relationships and working with senior leaders across the complete spectrum of the organisation
Several years direct first-hand experience managing projects at a level to be confident instructing and guiding project managers; advising on project planning financial and resource estimation tracking and control schedule and RAID management communication governance and reporting
Coaching mentoring and developing more junior members of staff
Desirable
Being qualified in project programme and change delivery methodologies such as PRINCE2 MSP MoP P3O PMP and APMP
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies including enhanced maternity pay carers and dependants leave
Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks (a couple of examples being our Womens Network Carers network and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
How do I apply
Please upload an up-to-date copy of your CV
A supporting statement is not essential but always welcomed.
Applications need to be submitted by midnight on Wednesday 20th August 2025
Due to high application numbers this advert may end earlier than the date specified so please dont delay and make your application now.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role.
A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!
LinkedIn: Financial Ombudsman Service
Our careers page: luck with your application!
Employment Type
Full Time
