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Manager
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Job Description
Assistant Manager - Patient Services
POSITION SUMMARY
The Patient Services Assistant Manager leads a team comprised of call center agents to provide leadership along with ensuring standards of excellent patient care needs are met. The position will manage the day-to-day operations and promote the business processes and values relating to innovative and superior eye care.
ESSENTIAL DUITIES AND RESPONSIBILITIES: MAINTAINS LIMITED HYBRID PRIVILEGE
The essential functions include but are not limited to the following:
- Displays strong and effective leadership on a daily basis; provides mentorship development and guidance to the team of KWEC services
- Assists with interviewing hiring and executing a training plan for new team members
- Assists with staffing performance evaluations and overall supervision of department in compliance with company policy and state and federal laws
- Works with Manager of Patient Services to ensure clinic goals are being met such as scheduling and patient satisfaction
- Assists in looking for ways to refine processes and procedures and helps to provide ongoing communication and training
- Assists personnel in responding to patient questions and concerns regarding procedures pricing scheduling and insurance coverage
- Assists in monitoring time off requests and approves timecards prior to payroll processing
- Assists in communication between onsite and remote personnel and all departments of all clinic locations
- Models and maintains a sense of urgency concerning Patient Services productivity; monitoring performance on inbound call volume and service level rate of outbound recalls and creating daily reports
- Gathers and enters data for Patient Services production incentives
- Assists in organizing schedules for Patient Services training and events
- Helps to create and provide a positive accountable and inspired work environment
- Assists in maintaining an atmosphere of privacy and respect regarding personal issues among team members
- Attend managers meetings as needed
Benefits:
- Comprehensive health dental and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Required Experience:
Manager
Employment Type
Full-Time
