Architectural Specialties, Project Coordinator
Architectural Specialties, Project Coordinator
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Job Description
Primary location:LancasterPennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:No
Non-compete:No
The estimated base salary range for this role is $50000 to $65000 per year.
Individual pay is based upon location skills and expertise experience and other relevant factors
What does it mean to work at Armstrong
It means being immersed in a supportive culture that recognizes you as a key player in Armstrongs future. We are a large company with a local feel where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us youll have the opportunity to make the most of your potential. Alongside a competitive remuneration package you will receive:
- A benefits package including: medical dental prescription drug life insurance 401k match long-term disability coverage vacation and sick time product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests.
- A casual work environment where we have a recognition program for our team and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each others strengths and allow for different work styles to build engagement and satisfaction to deliver results.
Reporting to the Architectural Specialties Project Coordination Supervisor this role is an integral part of the team that interfaces with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions.
Whats in it for you!
- Develop cross-functional relationships
- Help shape customer experiences
- Work within a collaborative team environment
What Youll Do
- Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing.
- Utilize SAP system to manually create sales orders.
- Utilize Salesforce system to process Quote to Order orders.
- Utilize Salesforce system to update order status that is linked to the Domino tracker.
- Provide excellent communication to customers related to their order status from order receipt to order shipment.
- Develop an understanding of customers needs and take actions to ensure that such needs are met.
- Create positive customer experience with internal and external customers during entire order life cycle which may include order revisions special delivery requirements expediting requests and other adhoc requests.
- Ability to identify and offer alternatives to resolve problems.
- Facilitate claims process by utilizing Salesforce to document complaints (billing errors product defect shipping damage etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP.
- Utilize Newforma project management software to maintain accurate project status.
- Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented.
- Develop strong relationships with internal and external customers. Internal customers include Project Managers CSMs Operations Manager Order Prep Samples Coordinator Premium Order Coordinator DC Coordinators and CFC.
- Support submittals sample process as needed.
- Identify and participate in process improvement activities. Support IT projects related to order processing and acquisition integrations.
- Ability to work in a team environment cross train and provide coverage as needed.
What will make you successful
- Superior verbal and written communication/customer service skills.
- A commitment to consistently exceed the customers expectations.
- The ability to learn understand and transfer knowledge relative to entire AS product line.
- Excellent listening skills and problem-solving skills relative to customer inquiries.
- Strong math skills.
- The ability to prioritize your workload and perform multiple tasks at once is key.
- The ability to maintain a positive attitude and work effectively within a team environment.
- The ability to be proactive take initiative be accountable and possess a strong propensity towards change and process improvement.
- Ability to adjust schedule to meet business needs.
- Strong computer skills with proficiency in Microsoft Office (Excel Word PowerPoint) Adobe Reader and Outlook
Qualifications
- High school diploma/GED
- At least 2 years of administrative or customer service experience; call center experience preferred.
- SAP experience preferred.
Why should you join Armstrong World Industries
Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling wall and suspension system solutions in the Americas. With approximately $1.3B in revenue AWI has about 3600 employees and a manufacturing network of twenty-one facilities in North America.
At home at work in healthcare facilities classrooms stores or restaurants we offer interior solutions that help to enhance comfort save time improve building efficiency and overall performance and create beautiful spaces.
For more than 160 years we have built our business on trust and integrity. It set us apart then and it sets us apart now along with our ability to collaborate with and innovate for the people were here to serve - our customers our shareholders our communities and our employees.
We are committed to developing new and sustainable ceiling solutions with design and performance possibilities that make a positive difference in spaces where we live work learn heal and play. Its an exciting rewarding business to be in and were committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.
Our Sustainability Ambition
Bringing our Purpose to Life - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:
- Engaging a diverse purpose-driven workforce;
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
- Pursuing sustainable innovative solutions for spaces where we live work learn heal and play;
- Being a catalyst for change with all of our stakeholders; and
- Making a positive difference in the environments and communities we impact.
About the location (Lancaster PA)
Lancaster PA. A great central location in South Central Pennsylvania Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia Baltimore Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites B&Bs museums great shopping entertainment venues and restaurants.
Armstrong is committed to engaging a diverse purpose-driven workforce. As part of our dedication to diversity AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race sex color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!
Required Experience:
IC
Employment Type
Contract
