Customer Service Reps
Customer Service Reps
Posted on :
08-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-08-2025
Job Description
Summary/Objective This position is responsible for handling customer questions taking inbound calls making outbound calls provide information about Client products and delivery of exceptional levels of customer satisfaction provide information related to clients warranty as well as assist customers with repairs and replacement Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Utilize appropriate telephone etiquette and techniques to respond to customer calls promptly courteously and professionally.. Handle customer inquiries telephonically by email chat and SMS. Respond to customer calls and emails promptly as required. Document all calls information in SAP APTOS ReverseLogix and Gladly according to standard operating procedures Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Ensure that customer credit card information remains confidential and is safeguarded against unauthorized access. Support of established eCommerce goals and integration of eCommerce into daily operations. Ensure all customer issues are resolved in an appropriate and timely manner within company guidelines. Ensure all orders are processed to meet service expectations. Demonstrates extensive knowledge of all product lines including materials colors and functions. Proactively suggests alternative products when an item is unavailable. Makes effective independent decisions representing day-to-day issues. Ensure compliance with applicable occupational safety and health regulations. Enhances the organizations reputation by demonstrating accountability in fulfilling diverse requests and proactively seeking opportunities to enhance the value of job contributions. Proper use of and understanding computer systems (APTOS Gladly SAP ReverseLogix Live Chat UPS/UPS CampusShip) Work closely with the repair operations department in Georgia to ensure that repairs are completed on a timely Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The weight limit for lifting pushing and pulling should not exceed 10 lbs. The duration required for standing and/or sitting is up to 7 hours with standing as Type and Expected Hours of Work This is a full-time position which is a 40-hour work week. Hours of work and days will be one of the following: 8:00am-5:00pm Monday through Friday. Occasional evening and weekend work may be required as job duties Education and Experience High School Education and Experience Previous call center experience knowledge Skills and Ability Excellent interpersonal written and verbal communication skills required. Ability to ask probing questions understand concerns and overcome objections. Possess a friendly attitude and be able to work in a team environment. Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.#SSLI #SSLIP
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
