Regional Business Systems Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Regional Business Systems Support Specialist - Europe

Are you passionate about systems data and helping teams succeed Do you enjoy working in the details supporting others and driving improvements through technology

Were looking for a Regional Business Systems Support Specialist to support the Water Solutions Services (WSS) business across Europe with a focus on our dewatering rental and service operations. Youll be the go-to person for helping teams use our business systems for instance Salesforce ServiceMax and Microsoft Dynamics more effectively to support sales service and operations.

In this role youll work closely with local and regional sales and service teams to provide system training first-line support and project involvement. Youll also play a key role in ensuring data quality driving business systems adoption and enabling better decision-making through accurate reporting and insights.

This is a hands-on role perfect for someone who loves systems is naturally organized enjoys solving problems and wants to make a real impact in how we work across countries in Europe.

Responsibilities

Support day-to-day users of Salesforce ServiceMax and Dynamics across multiple European countries

Deliver training and onboarding for new users especially sales leaders and rental/service teams

Help teams work smarter with CRM follow up on leads monitor pipelines and support proactive sales

Ensure data accuracy and help clean up and maintain high-quality data across platforms

Assist in project rollouts of CRM/SMS/ERP tools in new countries or functions

Build reports and dashboards that provide clear business insights to support sales and service

Act as a super user and first point of contact for system-related questions

Collaborate across countries and functions to ensure were aligned and working efficiently

Who You Are

You enjoy working with systems and data and youre not afraid to get into the details

Youre structured organized and like having things done right

Youre a great communicator across borders and cultures

Youre happy supporting others and youre patient when explaining how systems work

You care about the business not just the tools you want to help drive real results

Your Background

Experience working with CRM or ERP platforms like Salesforce ServiceMax or Microsoft Dynamics. Experience from Power BI is a plus.

Understanding of sales service or rental operations ideally in industrial or technical settings. Knowing Xylems product portfolio is a plus.

Strong project coordination or administrative experience related to business systems

Excellent communication skills in English; other European languages are a plus

Comfortable analyzing data building reports and working with users at different levels

Prior experience in an internal sales/service support business analyst or super user role is a strong plus

Everyones equal value

We want people regardless of skin color age disability sexual orientation and gender identity to feel at home not just at Xylem but everywhere in the world. For us diversity equality and inclusion mean more than just a policy or a set of methods. Diversity equality and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

Feel free to visit us at look forward to receiving your application in English.

If you have any questions regarding this position please contact Recruiter Leila Sayyad

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.