A CCTV Operator / IT Officercombines surveillance monitoring with IT support responsibilities.This role involves operating and maintaining CCTV systems monitoring footage for security breaches and providing technical support for IT-related issues within the organization.Key responsibilities include monitoring camera feeds responding to alarms maintaining equipment managing video footage and troubleshooting IT problems.
Heres a more detailed breakdown:
CCTV Operator Responsibilities:
Surveillance Monitoring:
Actively monitoring CCTV cameras to detect suspicious activities potential security threats and safety hazards.
Incident Response:
Responding to alarms security breaches and other emergencies by taking appropriate action such as notifying security personnel or law enforcement.
Equipment Maintenance:
Ensuring all CCTV equipment is functioning correctly conducting regular checks and reporting any malfunctions or needed repairs.
Record Keeping:
Maintaining accurate logs of all surveillance activities incidents and maintenance procedures.
Data Management:
Managing and storing video footage in compliance with data protection and privacy regulations.
Report Generation:
Preparing detailed reports on incidents and surveillance activities for management review.
Communication:
Maintaining clear communication with security personnel law enforcement and other relevant parties during incidents or emergencies.
IT Officer Responsibilities:
Technical Support:
Providing technical support for IT-related issues such as hardware and software problems network connectivity and user access.
System Maintenance:
Maintaining and troubleshooting CCTV systems including cameras recording devices and monitoring software.
Network Administration:
Managing the network infrastructure associated with the CCTV system ensuring its security and proper functioning.
Data Security:
Implementing and maintaining security measures to protect sensitive data including video footage and system logs.
Software Updates:
Ensuring that all software related to CCTV systems and IT infrastructure is up-to-date and secure.
User Training:
Providing training to other staff members on the proper use of CCTV systems and basic IT troubleshooting.
Skills and Qualifications:
Strong Observation Skills:
The ability to identify suspicious behavior and potential security threats.
Technical Proficiency:
Knowledge of CCTV systems IT infrastructure and troubleshooting techniques.
Communication Skills:
Effective communication skills for interacting with security personnel law enforcement and other staff.
Problem-Solving Skills:
The ability to identify and resolve technical issues and security breaches.
Attention to Detail:
The ability to maintain accurate records and pay close attention to detail during surveillance.
Ability to Multitask:
Managing multiple camera feeds responding to alarms and providing IT support simultaneously.
Compliance Knowledge:
Understanding of data protection and privacy regulations related to surveillance.
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