Head of Private Wealth Platforms & Experience

• Lead the Wealth Platforms & Experience organization within Private Wealth developing and executing a comprehensive digital transformation roadmap to position NBs Private Wealth business as an innovator in client and advisor experience.
• Own and optimize the entire client and advisor journey with full accountability for client-facing workflows digital tools and all aspects of digital and traditional communications.
• Serve as the business owner for all digital and client-facing tools including the design enhancement and implementation of the client portal mobile app and emerging self-service solutions.
• Determine the optimal suite of platform capabilities to support SMA/UMA structures financial planning proposals analytics and other core wealth management needs.
• Lead the design and implementation of the NB Private Wealth Advisor Workstation and associated tools ensuring advisors have access to critical data workflows and client insights.
• Overhaul and fully digitize the client account opening and onboarding experience to deliver a seamless efficient and highly engaging process.
• Serve as the business owner for internal Private Wealth applications (CRM OMS document management asset movement etc.) overseeing their ongoing evolution integration and adoption across the organization.
• Evaluate current operating practices and implement best-in-class business processes across all aspects of the client lifecycle to drive efficiency scalability and risk reduction.
• Implement feedback mechanisms to ensure the prioritization and continuous improvement of platform features and business processes accounting for both advisor and client preferences.

• Bachelors degree required.
• 15 years experience in private wealth management wealth technology platforms or digital transformation leadership roles.
• Proven track record overseeing digital platforms and client experience within the financial services sector.
• Deep understanding of Private Wealth business models digital client engagement and advisor workflows.
• Experience leading cross-functional teams and managing large-scale transformation initiatives.
• Ability to synthesize feedback client insights and analytics into actionable platform and process improvements.
• Exceptional communication leadership and stakeholder management skills.
• Ownership mentality.
• Strong attention to detail.
• Client obsessed.

Compensation Details

The salary range for this role is $200000-$250000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location business sector performance shift travel requirements sales or revenue-based metrics market benchmarking data any collective bargaining agreements and business or organizational needs. This job is also eligible for a discretionary bonus which along with base salary and retirement contributions is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance 401(k) life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission production or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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