Head of SRE and Developer Experience
Head of SRE and Developer Experience
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Job Description
Shift is the leading AI platform for insurance. Shift combines generative agentic and predictive AI to transform underwriting claims and fraud and risk - driving operational efficiency exceptional customer experiences and measurable business impact. Trusted by the worlds leading insurers Shift delivers AI when and where it matters most at scale and with proven results.
Our culture is built on innovation trust and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Our Cloud Platform Engineering Team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads but also by working collaboratively with other teams across the organization. If you are excited by solving complex technical challenges this is the right place for you!
You will lead Shifts SRE and Developer Experience team managing 14 engineers within the Cloud Platform organization. Your focus will be on improving developer tools compute infrastructure monitoring alerting FinOps and incident management. Youll support over 200 technical staff by delivering internal platforms and services.
Key Responsibilities:
- Manage and grow a high-performing team of 14 including a team leader.
- Define roadmaps aligned with company goals and ensure quality delivery.
- Oversee monitoring observability and FinOps tools and processes.
- Maintain and scale compute infrastructure and automate deployments.
- Lead Developer Experience initiatives like internal portals CI/CD and developer tooling.
- Organize and participate in on-call rotations and L2 support to maintain 24/7 service availability.
- Collaborate with engineering managers and product teams on project planning.
Technologies We Use: GitHub Terraform Python C# Go Ansible Kubernetes Grafana OpenTelemetry Microsoft Azure AWS OVH Palo Alto Cloudflare and more.
What Were Looking For:
- Experience managing teams of 10 engineers ideally including managers
- 10 years in SRE DevOps platform or software engineering
- Proactive ownership-driven and able to delegate effectively
- Curious adaptable and able to work under pressure
- Professional confidential and client-focused
- Excellent people management skills including leadership mentoring coaching communication
Technical Skills:
- 5 years running Kubernetes and cloud platforms at scale
- Experience with internal developer portals or platform teams
- Strong Infrastructure as Code skills
- Experience with data structures big data NoSQL and messaging systems (Kafka Redis etc.)
- Experience building and operating distributed systems
- Knowledge of security monitoring and cloud-native architectures
- Programming skills in Python C# or Go
RECRUITMENT PROCESS
- HR screening call
- Technical interviews
- Interview with Manager and CTO
LI-HYBRID
To support our permanent full time employees at every stage of their careers and lives we provide a competitive total rewards and benefits package. Here are the global benefits wed like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our companywithout regard to race color religion marital status age national or ethnic origin physical or mental disability medical condition pregnancy genetic information gender identity or expression sexual orientation or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in . We will never do initial outreach to you via Whatsapp/Text/SMS never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs including those submitted directly to hiring managers are deemed to be the property of Shift Technology.
Required Experience:
Director
Employment Type
Full Time
