Admin Assistant and Customer Support Specialist
Admin Assistant and Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Schedule: Monday to Friday 5 AM to 2 PM 1 hour unpaid break Los Angeles California (Pacific Time)
Client Overview
Join an innovative healthcare startup that s revolutionizing surgical education by connecting surgeons with expert mentors for personalized tutoring sessions. This fast-growing company operates a cutting-edge platform that facilitates meaningful educational interactions between medical professionals helping advance surgical skills and knowledge. You ll be part of a dynamic team that s making a real impact in the medical field while working in a supportive startup environment where your contributions directly influence the company s growth and success.
Job Description
This is an exciting opportunity to play a crucial role in coordinating high-impact educational experiences for medical professionals. You ll work directly with surgeons and medical experts to ensure seamless scheduling and provide exceptional customer service in a fast-paced meaningful environment. As the primary liaison between the platform and medical professionals you ll facilitate important educational connections while developing expertise in healthcare operations and customer relationship management. This role offers the perfect blend of administrative coordination and customer service excellence in the rewarding healthcare education sector.
Responsibilities
- Proactively reach out to the examiner network to identify and secure qualified medical professionals for requested appointment times
- Facilitate clear and professional communication between the platform and surgeons to confirm appointments and coordinate scheduling details
- Provide exceptional white-glove customer support to medical professionals in high-pressure environments
- Compose and send targeted outreach emails to directors of residency programs to expand network relationships
- Manage complex scheduling coordination through the company s proprietary internal platform
- Handle customer inquiries with professionalism and resolve scheduling conflicts efficiently
- Maintain accurate records and documentation using Microsoft Excel and Word
- Conduct professional phone communications with medical professionals using Google Voice
Requirements
- Proficiency in Microsoft Office Suite particularly Excel and Word for record-keeping and documentation
- Excellent communication skills with experience interacting with professionals in high-stakes environments
- Previous experience in customer service administrative support or healthcare coordination roles
- Ability to thrive in fast-paced high-pressure situations while maintaining attention to detail
- Comfort with technology including Google Voice and web-based scheduling platforms
- Professional phone manner and exceptional written communication skills for email correspondence
- Strong organizational skills and ability to manage multiple priorities simultaneously
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Proficiency in Microsoft Office Suite, particularly Excel and Word for record-keeping and documentation Excellent communication skills with experience interacting with professionals in high-stakes environments Previous experience in customer service, administrative support, or healthcare coordination roles Ability to thrive in fast-paced, high-pressure situations while maintaining attention to detail Comfort with technology including Google Voice and web-based scheduling platforms Professional phone manner and exceptional written communication skills for email correspondence Strong organizational skills and ability to manage multiple priorities simultaneously
Employment Type
Full Time
