Associate IT Support Specialist

To ensure seamless IT support and operational continuity by efficiently managing service requests driving resolution in line with SLAs collaborating with global teams and enhancing service delivery through data-driven insights vendor management and proactive process improvements

Responsibilities

Handle IT support requests through phone email or ticketing system.
Install and update software ensuring systems remain secure and up-to-date.
Coordinate with field engineers to resolve issues promptly and within SLA timelines.
Collaborate with Local and Global IT teams for seamless issue resolution.
Monitor SLA adherence ensuring timely assignment and first response to all tickets.
Analyze ticket trends to identify recurring issues and drive process improvements.
Investigate high-volume ticket categories address root causes and recommend preventive solutions.
Oversee vendor lifecycle managementfrom onboarding to renewal or exit.
Track vendor performance and ensure compliance with agreed SLAs.
Assist in IT budget planning forecasting and managing invoice/billing processes.

Requirements

Bachelors degree in Information Technology Computer Science or a related field.
5-7 years of experience in IT helpdesk support (hardware software desktop).
Hands-on experience with ticketing tool.
Strong analytical and strategic thinking to identify trends and improve services.
Proven skills in stakeholder management and cross-functional collaboration.
Experience in procurement and vendor management.
Ability to interpret ticket data and drive continuous service improvements.
Proactive self-driven and able to manage priorities independently.
Strong sense of ownership and accountability for helpdesk outcomes.

Our Offer

Company Culture:

Be part of an amazing team who will be there to support you.
A forward-looking company with a culture of innovation and a strong portfolio in sustainable technologies.
Ongoing Professional Development Opportunities
Inclusive Work Environment
Approachable Leadership
Long term growth opportunity
Work-Life Balance
Speak Up Culture
Womens Inclusion Network of Clariant (WIN)

Benefits:
Hybrid Work Model- 3 days in office and 2 days remote
Child Day Care facility fully sponsored by Clariant
In-house Cafeteria & Subsidized meals
30 Days Annual Paid Leaves
Clariant-Sponsored Annual Health Check-Up
Centralized Company Transport for Designated Routes (Regular shift)
Employee Wellbeing & Assistance Program
Group Medical Insurance Group Personal Accident Insurance and Life Insurance
Maternity & Parental leave policies
Performance-Based Competitive Annual Bonus Plan
On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.

Your Contact
Alka Sharma

#LI-AS1 #LI-Hybrid

Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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