Strategic Partner Success Manager

Key Function

• Owning the Partner Success Commercial forecast and execution of performance globally
• Owns the commercial levers for Partner Success including running the program to drive the relaunched partner tiers in FY26
• Owns driving commercial sales process development for Partners to align on Sales methodology in positioning and selling Customer Success on Partner led deals

Key Responsibilities

• Forecast governance and management
  • Working with Regional Channel VPs / Directors in managing the Partner Success forecast highlighting risks and opportunities
  • Where required engages in specific Opportunities to support Regional Channel leaders in presenting estimating driving approvals and supporting contracts
  • Reports the Partner Success forecast and call numbers into the central governance for Success
  • Builds close collaborative relationships with Partners Channel leadership Partner Program leadership Sales Leadership AEs and CSPs to maximise the revenue potential of Partner Success
  • Participate in Lost Partner Success reviews identifying how we can drive closer collaboration and provide additional tools to drive Partner Success revenue
  • Participates in Regional Enablement for Channel GSI & Strategic Partners on Partner Success and the value of Customer Success for Partners
• Partner Success Commercial Levers
  • Drive value based selling initiatives to Partners including:
    • Programs that target specific partner groups (defined by typology region industry etc) to achieve specific time bound measurable outcomes
    • Enablement that targets training specific skills and processes that reinforce how to sell Partner Success
    • Collateral that develops how Partner Success delivers value based outcomes across the partner lifecycle
    • Processes that improve our sales lifecycle to achieve improved commercial performance
  • Run these initiatives and measure the impact on commercial outcomes reporting the performance centrally
• Customer Success in Partner Opportunities
  • Build a Partner engagement program that is run through the Partner teams (Channel and GSI) to reinforce the value of Success how it should be sold (the gold standard) and the benefits to the customer the partner and IFS
  • Run the Partner engagement program measuring performance through impact on partner-led sales opportunities including Success attach-rate and deal size
  • Actively manage in collaboration with the Partner Program where the gold standard and the commercial mandates are not being met
• Partner Success Product Development
  • Collaborate with delivery and portfolio development as well as the partner program to focus on developing the Partner Success product based on commercial feedback

Qualifications :

Strategic & Commercial Skills

• Forecasting & Pipeline Management
  Experience owning and reporting on global forecasts including risk/opportunity identification and performance tracking.
• Commercial Sales Strategy
  Proven ability to define and execute commercial strategies aligned with channel and partner sales motions
• Value-Based Selling
  Demonstrated ability to develop and run value-based sales initiatives including content and process development.
• Program Management
  Strong skills in designing executing and measuring go-to-market programs for partner success.

Partner Management & Channel Expertise

• Channel/Partner Sales Knowledge
  In-depth understanding of the partner ecosystem especially managing relationships with GSIs resellers and strategic alliances.
• Partner Enablement
  Ability to develop training enablement programs and supporting collateral to educate and empower partners to sell Customer Success.
• Joint GTM Execution
  Strong collaborative skills for aligning with Partner Program Channel Sales and internal teams to drive joint go-to-market motions.

Analytical & Performance Measurement

• Performance Metrics Tracking
  Skilled in defining KPIs and success metrics for partner sales and enablement initiatives.
• Revenue Analysis
  Experience in analyzing revenue drivers and blockers at both opportunity and programmatic levels.

Product & Portfolio Input

• Product Feedback
  Ability to channel commercial and partner feedback into product development and enhancement cycles.
• Customer Success Expertise
  Deep knowledge of Partner Success principles and how they apply to partner-delivered services.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time