Senior Lead Workplace
Senior Lead Workplace
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Job Description
Direct Reporting: Head of Engineering
Dotted Line Reporting: People Director India
Responsibilities:
This role would be responsible for managing and supervising organizations technical operations which includes overseeing IT department employees and ensuring all technology systems and applications support the organizations goals and objectives.
Technical Expertise:
- Overseeing all IT operations network support IT security and IT infrastructure.
- Define and apply centralized IT policies and systems across the APAC region to support the implementation of business objectives.
- Inspect the use of technological equipment and software to ensure functionality and efficiency.
- Developing implementing and evaluating IT projects in line with organizational objectives.
- Ensuring the maintenance of current projects and technology systems.
- Identifying vulnerabilities the need for upgrades configurations or opportunities for new systems.
- Proposing strategic solutions and recommending new systems and software.
- Building and maintaining relationships with external advisors and vendors.
- Ensuring reported issues are resolved in a timely manner.
- Review and analyse helpdesk metrics and performance reports to identify trends areas for improvement and opportunities for training.
- Serve as the primary point of contact for escalated technical issues and complex user inquiries.
Team Leadership:
- Provide leadership guidance and mentorship to IT team members.
- Coordinate and delegate tasks effectively to ensure efficient workflow and timely resolution of user issues.
- Conduct regular performance evaluations and provide feedback to team members to promote professional growth and development.
Process Optimization:
- Identify opportunities to streamline IT processes and procedures to enhance efficiency and customer satisfaction.
- Implement best practices for incident management problem resolution and knowledge management within the team.
- Collaborate with Central / Regional IT teams to implement system enhancements and improvements based on user feedback and other performance metrics.
- Support a follow-the-sun IT support model and work effectively with international teams across time zones.
Scope:
- Central IT / APAC HUB: 70%
- India Specific: 30% minimum for existing set up. Basis additional requirements this role will take on Project management and Governance responsibilities for additional projects that are rolled out in the course of the subsequent years.
Must Have:
- At least 7 years of management experience in an IT environment with significant exposure to the APAC region including China.
- Proven experience working with Google Workspace Slack.
- Sound working knowledge of IT operations systems and developments.
- Experience in analysis implementation and evaluation of IT systems and their specifications.
- Sound understanding of computer systems (hardware/software) networks etc.
- Excellent communication and interpersonal skills.
- Strong leadership and project management skills.
- Solid analytical and problem-solving skills.
Apply: Interested applicants can email their resumes at or reach out to us at 91 .
Qualifications :
- Bachelors degree in information technology Computer Science or a related field preferred.
Additional Information :
Benefits @Believe:
#Flexibility Just punch in leaves not intime and out time
#Office perks a game of foosball table tennis to bat the afternoon lacklustre free event pass for exclusive and limited shows music subscription etc
#Wellbeing Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture
#Transperancy engaged in secondary activity just disclose it to us
#Sustainability You can be a part of CSR program represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socio-economic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
