Service Desk Lead
Service Desk Lead
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₱ 40000 - 50000
1 Vacancy
Job Description
Job Expectations:
- Position Type: Experienced - Senior/Lead
- Employment Type: Full-Time; Permanent (Direct Hire)
- Work Setup & Location: Onsite - McKinley Hill Taguig
- Work Schedule: Mondays - Fridays; Shifting/Night Shift
- Industry: BPO & IT Consulting
About the Job:
We are looking for an experienced Service Desk Team Leader to manage a team of Service Desk Analysts and ensure smooth day-to-day IT support this role you will oversee the delivery of excellent customer service make sure service targets are met and guide the team in resolving technical issues efficiently. You will also support escalations handle root cause analysis and help improve service quality and processes.
Qualifications:
- At least 2 years of relevant work experience as a Service Desk Team Leader (open to both TSR and SD TL backgrounds).
- Strong experience in handling escalations performing root cause analysis and meeting SLA targets.
- Hands-on experience with Windows operating systems Active Directory Exchange and MS Office Suite.
- Familiar with ITSM tools such as ServiceNow Remedy or similar platforms.
- Good understanding of hardware software and network troubleshooting.
- Strong communication and leadership skills with the ability to coach and develop team members.
- Organized proactive and able to manage multiple priorities effectively.
- Excellent interpersonal and English communication (written and verbal) skills.
- Willing to work on-site at McKinley Hill Taguig.
- Willing to work in US hours (graveyard shift).
- Can start immediately if possible.
***Only shortlisted candidates will be contacted; updating/tailoring CV is highly recommended***
Employment Type
Full Time
