Director, Patient Experience Marketing - Neuroscience
Director, Patient Experience Marketing - Neuroscience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 146000 - 251850
1 Vacancy
Job Description
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
MarketingJob Sub Function:
Multi-Family MarketingJob Category:
People LeaderAll Job Posting Locations:
Titusville New Jersey United States of AmericaJob Description:
Johnson and Johnson is recruiting for a Director Patient Experience Marketing - Neuroscience to be located in Titusville NJ.
About Neuroscience
Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Our Neuroscience team tackles the worlds toughest brain health challenges including multiple sclerosis Alzheimers disease Parkinsons disease myasthenia gravis epilepsy major depressive disorder bipolar disorder schizophrenia and autism. This patient-focused team helps address some of the most complex diseases of our time.
Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.
Learn more at internal pre-identified candidate for consideration has been identified. However all applications will be considered.
Purpose: The Director Patient Experience Marketing - Neuroscience is responsible for shaping fulfillment onboarding and adherence strategy in support of the end-to-end patient experience for patients starting Neuroscience therapies. You will be a member of the Neuroscience Px team working closely with the patient solutions teams including field-based access and affordability solutions patient access and affordability solutions pharmacy solutions patient and caregiver solutions and supplier management and operational excellence to deliver measure and optimize the patient journey ensuring that more patients can start and stay on therapy. You will work across the brand marketing access and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.
A Day in the Life
The Director Patient Experience Marketing - Neuroscience works in service to our patients as an advocate for their needs. Their day-to-day responsibilities include:
People Development: Coach develop and motivate direct report(s)
Px Strategy: Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research data market dynamics and competitive assessments to inform strategic choices
Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
Customer-Centric Design Process: Engage patients caregivers and providers in co-creating and continuously optimizing solutions
Goal Setting: Define KPIs and establish metrics and goals for Px fulfillment onboarding and adherence strategy and solutions
Program Design: Inform and approve requirements for Px solutions with a focus on seamless and coordinated support across solution types
Communications Planning: Lead communications planning and development (targeting messaging creative channels) and training in support of Px programs including influence through brand patient and professional marketing teams
Measurement & Reporting: Report on and be accountable for Px performance through the build and utilization of dashboards research and analytics
Business Planning: Support Px business planning efforts for Neuroscience ensuring an integrated strategic plan with aligned objectives execution and resourcing; own strategic recommendation and budget for fulfillment onboarding and adherence solutions
Culture: Support a culture of learning smart risk-taking and experimentation
Inclusion: Create an inclusive environment in support of the companys commitment the value of a diverse work force.
Leadership & Ethics: Model ethical Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results but even when you fall short you learn from it.
Qualifications/Experience:
Bachelors degree required; MBA or other related advanced degree preferred.
A minimum of10-12years of healthcare business experience (EX: sales marketing payer/access experience operations supply chain analytics) is required of which 5 years demonstrated marketing or similar experience.
2 years of proven performance in leading a team of direct reports preferred
Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):
Services and/or customer experience marketing
Strategy development
Working across a matrixed organization
Experience with predictive models and machine learning
Digital marketing and/or CRM experience
Change management
P&L management
Communication. Excellent oral and written communication skills including the ability to manage conflict and defuse difficult situations.
Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong productive relationships with a diverse array of customers and colleagues.
Collaboration. Effectively work in a team environment will require you to coordinate activities and build partnerships across multiple internal/external organizations.
Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.
Travel. This position is based in Titusville PA 3 days in the office and requires up to 30% domestic travel.
The anticipated pay range for this role is $146000 - $251850.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
The anticipated base pay range for this position is :
$146000 - $251800Additional Description for Pay Transparency:
Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:Director
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved