Group Operations Fulfillment Specialist
Group Operations Fulfillment Specialist
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1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
In this role you will be working in tandem with our Onboarding Advocate Team in order to ensure that all required information and necessary documents are received and provided to our carrier partners. You will navigate carrier portals Salesforce and Gusto systems in order to quickly and accurately pull the necessary information fill out appropriate forms and communicate directly with carrier representatives. Strong attention to detail and problem solving skills are critical to this role.
About the Team:
Fulfillment Operations Specialists supports customers through the New Plan and Renewal Benefits Onboarding journey by providing administrative support working as a liaison between health insurance carrier partners and customer facing teams. They work directly with our carrier partners to ensure that all documentation is accurate with the necessary information in order to enroll renew or adjust our customers health insurance addition Specialists will be responsible for meeting internal service level agreements providing timely assistance to meet underwriting requirements.
The Fulfillment team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.
Heres what youll do day-to-day:
- Intake customer health insurance selections for renewals and new plans and work directly with the health insurance carrier to input necessary documentation and information to meet application requirements
- Efficiently and accurately process health insurance selections on behalf of our customers handling both the submission and approval of carrier orders
- Review eligibility requirements of our health insurance carrier partners to ensure our customers meet the necessary requirements
- Partner cross functionally with customer facing teams and licensed benefits advisors in order to deliver health insurance benefit requests in full accurately and on time
- Respond to follow up requests from both our carrier partners and customer facing teams when additional information is needed or changes need to be made
- Provide both internal and external partners with excellent customer service by proactively ensuring all necessary information is quickly and accurately managed allowing us to deliver customer health insurance benefits by their effective date
- Maintain high quality standards by following necessary processes to meet our carrier requirements
- Escalate and provide feedback on suggestions for change or enhancements that would increase efficiency and accuracy
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto customers and Partners
- Thorough understanding of all health insurance carrier partner requirements and portals in order to process new and renewal health insurance carrier orders
- Effectively communicate feedback from the customers and any carrier gaps that are impacting timely submission and approval of customer benefits
- Drive engagement within your team and seek ways to improve collaboration communication and relationships in partnership with your direct manager
Heres what were looking for:
- 6 months - 2 years years work experience
- Experience with Google Workspace (Gmail Docs & Sheets) or Office Suite
- Familiar with data entry and external company contact interaction
- Skilled in problem-solving dealing with ambiguity cross-team communication
- Excel in a metrics-based operational position where numbers matter and data drives customer success and experience
- Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics
- Ability to work throughout seasonal peaks
- Experience processing administrative work to meet inventory demands and deadlines
Bonus points:
- Healthcare health insurance or employee benefits experience
- Exposure to finance or start up environments
- Experience with Salesforce
- Experience with Apple Products
Our cash compensation range for this role is $19.23/hr to $22.44/hr in Denver. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.
Training Requirements: Please note that there will be a mandatory virtual training requirement from September 15th to October 17th 2025 for this role before moving to a hybrid position. There is also a requirement to be fully present for the entirety of the training period.
Schedule Requirements: At Gusto we pride ourselves on providing exceptional service to our customers. To achieve this we require all team members to be flexible with their schedules to meet the varying needs of our clients. This may involve working overtime weekends or adjusting shifts as necessary.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.
Required Experience:
Unclear Seniority
Employment Type
Hourly
