Senior Digital Product Owner â Identity & Customer Portfolio
Senior Digital Product Owner â Identity & Customer Portfolio
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Job Description
Senior Digital Product Owner Identity & Customer Portfolio
Job No: 676769
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Fix Term Full Time Max Term Full Time
Insurance
Pay Band 5
Senior Digital Product Owner Identity & Customer Portfolio
- 12 Month Secondment Opportunity
- Location Melbourne Brisbane or Sydney
About the role:
The Senior Digital Product Owner will be responsible for supporting the Consumer Insurance functions within the Digital Service domain for all aspects of delivery. This includes the technical and business integration of existing and emerging authenticated online experiences to enable the delivery of the best-in-class digital customer experience.
The role of the Senior Digital Product Owner is to lead and provide support to the delivery and business ownership of digital identity access and management including customer portfolio tools and experiences across digital channels. The primary focus would be on the growth optimisation and delivery of initiatives relating to Identity and customer portfolio to enable the delivery of the best-in-class digital customer experience.
More specifically you will:
- Support the business owner on all digital identity and customer portfolio assets customer services and tools.
- Operational support of the alignment across the network of internal stakeholders (Insurance Claims & Operations) involved in the implementation of mobile app features.
- Facilitate the delivery and ongoing management of features for the digital service assets.
- Track performance and customer insights for digital service assets and explore future growth opportunities.
- Support the operational collaboration with Technology and Transformation (T&T) delivery and infrastructure teams.
- Work collaboratively with supporting teams within the Digital Distribution function to drive practical channel strategy realisation.
- Work collaboratively with assisted channel teams across Insurance functions to better understand business and customer impacts and identify further opportunities for integration of conversational technologies across channels.
Key Stakeholder Relationships:
- Develop and maintain a strong working relationship with Insurance functions including assisted channel functions and with relevant internal teams and functions including technology teams.
- Maintain a strong working relationship with delivery teams within Digital Customers Insurance functions assisted channels and technology to execute digital conversational solutions.
About You:
- Tertiary qualification - Business eCommerce Information Systems Marketing or related disciplines (Desired) or the equivalent professional experience.
- Digital and Financial services industry experience (Mandatory).
- 2-3 years of experience operating within a digital / eCommerce environment ideally from an insurance environment claims experience (disireable).
- Previous experience delivering digital programs of work and implementation of complex digital solutions with proven business outcomes.
- Track record of building collaborative relationship with a diverse stakeholder base.
Key Capabilities:
- Strong structured and logical thinking attention to detail problem solving skills.
- Awareness of current mobile-native technologies and emerging mobile experience trends.
- Passionate customer experience advocate.
- Advanced level of Agile maturity - embedding the principles.
- Advanced level in JIRA Confluence and Project Management tools.
- Experience developing strong relationships based on mutual trust and respect.
- Team player with a solution-oriented approach and a natural passion for innovation and creativity
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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