Claim Coordinator

HUBs Customer Service professionals provide critical support to our customers through account management claims management day-to-day client oversight and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources you will be amongst some of the industrys top talent to help guide and support our customers needs and provide them with innovative solutions.

The role of the Claims Coordinator is to provide administrative and other support to the Claims Team for the successful operation of the Claims Department.

In this role you will:

• Acknowledge receipt of new claims from sender.
• Report new claims to the carrier upon receipt.
• Direct contact with carrier claims department within 48 hours of reporting to secure claim number and adjuster contact information. Share assignment detail with internal team as directed.
• Contact with adjusters to monitor status of claims in order to update relevant parties on status (on certain claims when requested).
• Assist Claims Team members with incoming and outgoing claims documentation and ad hoc projects.
• Assisting Claims Team members in preparation of Claim Kits.
• Generate Loss Runs from various carrier portals as requested.
• Accurate data entry in EPIC claims management system (New claim input Activity input Filing of emails etc.)
• Setting educational goals to improve personal performance.
• Respond to messages left by 3rd party callers. Confer with assigned consultant to determine next steps.

What you offer us:

• 1-2 years customer service or insurance experience
• Well organized with an aptitude for details
• Strong written and oral communication skills
• Understand and identify basic insurance coverages forms and policies
• Work normally scheduled hours and additional time as requested/approved.
• Basic knowledge of Microsoft Office required

What we offer you:

• A rewarding job that helps local businesses in the community
• A work/life balance because thats important for all of us
• Learn from the expertise of your coworkers
• Growth- HUB is growing and so can your career
• Be part of a motivated team
• Medical/dental/vision/life insurance 401k matching program Health Savings Account funding and voluntary insurance options
• Generous time-off policies
• Additional benefits are based on the qualifications of the applicants
• The compensation range for this non-exempt position is $24.04 to $25.24 per hour depending on experience

About HUB:

In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB

Throughout our network of more than 550 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

The posting end date is September 26 2025. This may change depending on the volume of applicants. This position offers a hybrid work schedule with 3 days per week in office.

Attention to all recruitment agencies: HUB International does not accept agency resumes. HUB International is not responsible for any fees related to unsolicited resumes.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.