Client Service Rep 1
Client Service Rep 1
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Job Description
Job Overview
Under close guidance or supervision develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Essential Functions
Trains to provide day to day guidance and support to clients
Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
Develops the interpersonal skills necessary to build effective business relationships with defined clients
Develops an understanding of clients potential business needs
Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
Provides support to other team members
Qualifications
Bachelors Degree Req
Some related work experience Req
Experience in an IQVIA role preferred and pharmaceutical experience Pref
Proficient in PC applications such as Excel.
Ability to communicate effectively with various levels in the organization (written and oral).
Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere. When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.
Employment Type
Full-Time
