Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking an experienced and motivated Customer Support Manager to lead our support team in Dallas TX. The ideal candidate will have a strong background in customer service management team leadership and process improvement. This role will be responsible for overseeing daily support operations ensuring customer satisfaction and driving continuous improvements in service delivery.
Responsibilities
Lead mentor and manage the customer support team
Develop and implement strategies to improve customer experience
Monitor key performance indicators (KPIs) and report on team performance
Handle escalated customer issues and resolve them in a timely manner
Collaborate with other departments to enhance customer service processes
Conduct regular training and coaching sessions for support staff
Maintain documentation of procedures and support policies
Ensure service-level agreements (SLAs) are met consistently
Qualifications :
Qualifications
Proven experience (3 years) in customer service or support management
Strong leadership and team management skills
Excellent communication and conflict resolution abilities
Proficiency with customer service software and CRM platforms
Ability to analyze data and implement improvements based on metrics
Bachelors degree in Business Communications or a related field preferred
Ability to work on-site full-time in Dallas TX
Additional Information :
Benefits
Competitive salary ($59000 $65000 per year)
Professional growth and advancement opportunities
Health dental and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Ongoing training and leadership development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
