Technical Account Manager
Technical Account Manager
Posted on :
06-08-2025
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1 Vacancy
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Job Description
Eligibility:
Note: Prior to applying please make sure you have reviewed our internal hiring policy and meet the following eligibility guidelines:
- You have been in your role at Miro for at least 6 months or longer
- You received Meeting Expectations or higher on your last performance review
- You are not currently on a PIP
Job Details:
Role Title: Technical Account Manager
Role Level: 7
Hiring Manager: Emily Van Houdt
Assigned Recruiter: Andrea Rocha Pitta
Internal teams/roles that may match hiring requirements:
Open to international applications:
Please apply by:
About the Team
About the Role
We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM you will act as afractional strategic advisorguiding customers through workflow optimization driving AI-powered adoption and embedding Miro into their innovation operating models to secure long-term value and partnership.
TAMs are key players in evolving how the worlds most innovative companies Discover Define and Deliver new products and services. Operating with a high degree of autonomy you will combine product knowledge strategic insight technical fluency and change management expertise to drive measurable outcomes for your customers.
What youll do
Workflow Optimization:
- Guide customers in designing and evolving workflows across the DiscoverDefineDeliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment speed and business value
- Provide guidance on embedding Miro into the customers existing systems and ways of working
Technology Optimization:
- Monitor platform health engagement usage patterns and feature adoption
- Deliver proactive insight-driven recommendations to deepen adoption of Miros core and emerging AI capabilities
- Assess the customers technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Change Management & Scaling:
- Equip internal champions with strategies to scale adoption across departments regions and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices governance and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Strategic Alignment & Continuous Improvement:
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs) showcasing progress against business goals and demonstrating tangible ROI
- You will provide robust adoption reporting and business outcome analytics influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
- Provide adoption reporting and business outcome analytics to inform ongoing strategy
What youll need
- 5 years inconsultingtechnical account managementtechnicalcustomer success or similar roles inenterprise SaaS
- Strong technical fluency: familiarity withAPIsintegrations and enterprise IT ecosystems
- Proven ability to leadworkflow optimizationplatform adoption andchange management initiatives
- Expertise inplatform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity withcollaboration toolingandproduct/service development workflows is a plus
- Highly proactive strategic thinker with a strong customer outcome orientation capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
Whats in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Required Experience:
Manager
Employment Type
Full Time
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