Credit Coordinator - Pro Credit

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

The Credit Coordinator position will be part of a team responsible for completing tasks and processes that support Trade Credit Services. These associates will be involved in collection of Accounts Receivable customer service maintaining customer data system administration and other tasks that support the Trade Credit Services team and our pro customers

Key Responsibilities:

• 50% - Customer Service Performing customer service and responding to requests received from external and internal pro trade credit customers. This will include answering inbound phone calls monitoring group email boxes completing cases/tickets moderating message chats and other channels dedicated to Trade Credit customer service and support. Tasks may include answering trade credit questions processing payments disputes resolution addressing credit holds updating customer data systems maintenance providing billing information completing lien waivers and other requests related to Trade Credit Services.
• 30% - Payment Processing - Process related tasks associated with business functions and systems owned by the Trade Credit Services teams. This may include making outbound calls to collect payments from pro trade credit customers processing credit applications approving credit lines compiling/analyzing/cleaning credit data completing lien waivers customer data management system administration and other processes designed to support Pro Trade Credit Services.
• 20% - Project Management - Provide support & feedback for Pro Trade Credit special projects process design process improvement troubleshooting system issues system testing training data preparation and analysis. Other ad hoc requests as needed
  

Direct Manager/Direct Reports:

• This Position typically reports tothe Manager Pro Credit Operations
• This Position has 0 Direct Reports

Travel Requirements:

• No travel required.
  

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
  

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
  

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Ability to negotiate handle complaints settle disputes and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Background in Accounting/Credit/Finance with experience collecting pro trade credit accounts receivable mechanics lien waivers account reconciliation customer service data management and system administration.
• Able to perform on a team and collaborate effectively with multiple stakeholders.
• Proficient with Microsoft products such as Outlook and Excel.
• Interpersonal Communication Skills
• Written Communication and Note Taking
• Collection Skills
• Detail Oriented
• Data Management
• Customer Service and Phone Skills
• Problem Solving and Conflict Resolution
• Ability to Work Independently
• General Knowledge of Business and Finance
• Ability to Prioritize and Manage Tasks in a Fast-Paced Environment
  

Minimum Education:

• The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  

Preferred Education:

• The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
  

Minimum Years of Work Experience:

• 1
  

Preferred Years of Work Experience:

• 1
  

Minimum Leadership Experience:

• No previous leadership experience
  

Preferred Leadership Experience:

• No previous leadership experience
  

Certifications:

• None
  

Competencies:

• Action Oriented
• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict