FSR 2 (Deployed)

Job Overview

We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Essential Functions

• Provide on-site technical support for defense equipment/systems including installation troubleshooting repair and maintenance activities.
• Serve as the primary point of contact between the company and defense customers addressing inquiries resolving issues and managing relationships to ensure customer satisfaction.
• Conduct training sessions for end-users on the operation maintenance and troubleshooting of defense equipment/systems to enhance their capabilities and minimize downtime.
• Coordinate logistics including spare parts management inventory control and supply chain management to ensure timely availability of resources for maintenance and support activities.
• Maintain accurate records of service activities including service reports maintenance logs and technical documentation to track equipment performance and facilitate future troubleshooting.
• Implement quality assurance processes and procedures to ensure compliance with industry standards regulatory requirements and customer specifications.
• Participate in field testing and evaluation of new equipment/systems providing feedback and insights to support product development and improvement efforts.
• Adhere to safety protocols regulations and company policies to ensure a safe working environment and compliance with legal and regulatory requirements.
• Identify opportunities for process improvement cost reduction and efficiency enhancement in service delivery and support operations.
• Collaborate with internal teams including engineering product development and customer support to address technical issues implement solutions and achieve organizational objectives.

Standard Essential Functions

• Regular and reliable attendance on a full time basis or in accordance with posted schedule.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the companys policies and practices.
• Embodies AEVEXs cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Strong technical skills and knowledge of defense equipment/systems including electronics mechanical systems and software applications.
• Excellent communication and interpersonal skills with the ability to interact effectively with customers colleagues and stakeholders at all levels.
• Problem-solving abilities and a proactive approach to resolving technical issues and challenges in a fast-paced environment.
• Ability to work independently and collaboratively as part of a multidisciplinary team demonstrating initiative adaptability and a commitment to excellence.

Education / Certifications

• Bachelors degree in a related field or 4-6 years of related experience

Experience

• 4-6 years of relevant experience required.
• Prior experience in a technical support role preferably in the defense industry or a related field.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to stand for extended periods of time
• Frequently required to lift up to 50 pounds
• Frequently required to operate motor vehicle
• For the purpose of this summary occasionally is used to represent up to 1/3 of the time given to the work day frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race religious creed color sex (including pregnancy breast feeding and related medical conditions) gender gender identity gender expression sexual orientation national origin ancestry citizenship status military and veteran status marital status age protected medical condition genetic information physical disability mental disability or any other protected status in accordance with all applicable federal state and local laws.

About AEVEX Aerospace

AEVEX Aerospace headquartered in Solana Beach California supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation remote sensing and analysis solutions. The companys capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing exploitation and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define develop and deliver specialized solutions for airborne special mission needs for the U.S. Government partner nations and commercial businesses. AEVEX has major offices in California Florida North Carolina Ohio and Virginia.

AEVEX provides a full suite of comprehensive benefits including a 401(k)-retirement plan comprehensive Medical Dental Vision Disability and Life insurance group coverage with a portion of the premiums paid by the company professional development funds and an Employee Assistance Plan (EAP) with counseling legal help child and elder care support among other benefits.

Equal Employment Opportunity:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race religious creed color sex (including pregnancy breast feeding and related medical conditions) gender gender identity gender expression sexual orientation national origin ancestry citizenship status military and veteran status marital status age protected medical condition genetic information physical disability mental disability or any other protected status in accordance with all applicable federal state and local laws.