Level 2 Application Support Analyst
Level 2 Application Support Analyst
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Job Description
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Were searching for aMelbourne-based Level 2 Application Support Analyst to join our APAC Customer Support team so that we can deliver exceptional technical support to our customers across the Asia-Pacific region. The Level 2 Application Support Analyst will troubleshoot resolve and manage complex application issues to ensure our clients can deliver safe and efficient healthcare services.
How Youll Spend Your Time
Diagnose and resolve complex technical application issues reported via the customer portal or phone to meet service level agreements.
Manage escalations and provide advanced technical guidance to internal teams and customers.
Perform technical tasks on both Cloud and On-Premises customer systems to ensure stability and performance.
Create update and maintain detailed technical knowledge base articles to share solutions and best practices.
Support planned project delivery through software upgrades migrations regression testing and scripting in SQL HTML and JavaScript.
What Kind of Things Were Most Interested in You Having
12 years of experience in a similar technical application support role ideally in healthcare workforce management payroll or rostering.
Proven ability to investigate troubleshoot and resolve issues in Microsoft SQL Server (2008 R2) with strong T-SQL skills.
In-depth knowledge of technologies including SQL VB C# XML HTML5 JavaScript and JQuery with the ability to read and write code.
Experience in IT operations supporting a Windows enterprise environment and familiarity with tools such as Zendesk Visual Studio and Team Foundation Server.
Strong problem-solving communication and relationship-building skills with the ability to work both independently and collaboratively.
Flexibility to work varied hours to ensure mission-critical systems remain operational.
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Key benefits include private health and group accident insurance an Employee Assistance Program (EAP) for confidential support and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by law.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to .
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Required Experience:
IC
Employment Type
Full Time
