Logistics Coordinator - Press Team Specialist
Logistics Coordinator - Press Team Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of position:
Business professional with the highest level of Customs Service skills that can maintain centralized ownership of Critical Logistics Center clients from booking to delivery for all air export transcon and import shipments.
Operations and Customer Service Expectations:
Monitor shipment by shipment proactive handling of press shipments.
Provide real-time updates of shipment milestones as needed.
Proactive communication of delays.
Provide superior customer service.
Follow the escalation path for any exceptions.
One point of contact for all air export/import brokerage and transcon shipments.
Process all operational functions from booking to delivery.
Coordinate with local/international branches to ensure the smooth flow of press shipments.
Coordinate hand carry shipments both international and domestic.
Ensure teams are maintaining and updating SOPs.
Ensure Emails are acknowledged in 15 minutes.
Ensure phone calls are answered 24 hours per day.
Responsible for updating transportation and brokerage related events.
Finance
Ensure every shipment is billed properly.
Ensure contracts with 3rd party hand carry companies are executed billed and paid.
Maintain account rates and tariffs. Distribute rate information as needed.
Manage import export and Transcon billing.
Systems
Consolidate notes/opportunities for improvement from business reviews.
Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
Continually search for cost saving within Expeditors.
Communicate technology updates and tools proactively.
Transition and Retention
Develop and strengthen relationships with CLC clients in order to gain more opportunities.
Work with sales team supervisor manager and customer retention team to facilitate client development.
Culture
Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Heavy focus on providing world class customer service. Shipments are not managed by exception; they are individually controlled from pickup through delivery.
Hours:
Hours 10-hour shifts one of the three below:
a) 8 am to 7 pm
b) 10 am to 9 PM
c) 1 PM to midnight
4 Day work week following biweekly alternating schedule.
Qualifications :
Experience
Minimum 2 years experience in operations.
Proven track record of superior customer service.
Energetic drive to meet clients needs.
Highly developed organizational skills and sense of urgency.
Someone with Transcon Experience is a plus.
Additional Information :
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Up to 26 work from home days annually
- Salary: $52000 - $57000
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
