Product Management Director, ServiceNow Platform, Generative UI

About the team:

We are a mission-driven team dedicated to building AI platform solutions that empower our business units (BUs) to innovate at scale. With deep expertise in the ServiceNow platform we approach every challenge with platform solution thinking: designing reusable extensible capabilities that BUs can leverage to deliver value faster and more efficiently. Our collaborative cross-functional environment thrives on open communication creative problem solving and a shared commitment to delivering user-centric experiences via the latest AI technologies.

By focusing on solutions that bolster the capabilities of our BUs we ensure that innovations are not only scalable but also easily inherited by BU customers driving consistent and impactful outcomes across the organization. We value diversity continuous learning and a supportive culture where everyones voice is heard and professional growth is encouraged. Our team is passionate about making a tangible impact-enabling our company and its customers to stay ahead in a rapidly evolving digital landscape.

The impact Youll Make:

As the central connector across engineering design and business teams youll drive the strategy execution and evolution of a high-impact adaptive user experience on a large-scale platform. From initial launch to enterprise-wide adoption youll lead the charge in delivering intelligent context-aware experiences that surface the right information and actions at the right timeempowering users while enabling extensibility and efficiency across the organization.

Success in this role will be measured by:

• The adaptive experience is widely adopted and delivers measurable improvements in user productivity and satisfaction.
• Stakeholders view the product as a strategic enabler and see you as a trusted proactive partner.
• Engineering and design teams consistently receive clear actionable requirements and context.
• Feedback mechanisms are established with demonstrable impact on product evolution.
• The capability matures from initial launch to a scalable extensible platform feature with broad organizational buy-in.

What youll do:

• Own the UI Generation Product: Drive the vision roadmap and execution for generating dynamic context-aware UIs within ServiceNow.
• Platform Expertise: Leverage deep knowledge of ServiceNows architecture capabilities and best practices to inform product decisions.
• Customer Discovery: Gather requirements from internal and external stakeholders to understand pain points and opportunities in current UI workflows.
• Technical Collaboration: Work closely with engineering UX and QA teams to define requirements prioritize features and ensure high-quality delivery.
• Solution Design: Translate business needs into technical specifications focusing on scalable maintainable and user-friendly UI generation.
• Market Awareness: Stay up-to-date on ServiceNow releases frameworks and industry movement to maintain a competitive edge.
• Documentation & Training: Ensure clear documentation and support materials for both technical and non-technical users.

Qualifications :

To be successful in this role you have:

• Experience: in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 15 years of product management experience ideally the last 8 years within the ServiceNow suit of products.
• ServiceNow Platform: Deep expertise in ServiceNow platform offerings ITSM ITOM ITBM or other enterprise workflows.
• Technical Acumen: Ability to communicate effectively with engineering about APIs data models permissions and extensibility. Experience with modular UI/component systems is valuable.
• Empathy for Users: Skilled at uncovering and synthesizing diverse user needs and converting them into actionable product features and journeys.
• Stakeholder Management: Proven ability to align and influence across functions balancing competing priorities and building consensus.
• Analytical Mindset: Comfortable with data analysis user research and defining/monitoring KPIs to drive product improvement.
• Execution Focus: Demonstrated track record of delivering impactful products in fast-moving ambiguous environments with a bias for action and measurable results.

 #Prodjobs

For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.