Customer Onboarding Coordinator

Our story

There are some big juicy problems in property management that need to be the time it takes you to read this job ad 21 tenants will be approved for a rental property giving property owners new tenants and property managers new relationships to manage. How do we make this experience not only frictionless butfun for everyone

Kolmeos mission is to revolutionise the way people think about renting owning and managing property and really listen to our customers and their needs - better streamlining of payments between tenants and owners automating the day-to-day time consuming stuff and saving property managers time.

Since 2020 weve seen more than THREE BILLION dollars in payment transactions soar across our platform

More than 469417 workflows tasks have been ticked off (our users are productivity obsessed)

Oh and did we mention weve won prop-tech awards in 2023 and 2025

With more than 15 years of adventures in prop-tech Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the tenant owner and property manager fact we used to be the customer - a prop-tech company born out of property management - so we intimately understand their joys and sorrows (and our customers are at the heart of everything we do).

So whats the gig

Kolmeo is on the hunt for a Customer Onboarding Coordinator to play a key support role in ensuring our new customers have a smooth and successful start with our software. Youll be part of the onboarding team working alongside the Customer Onboarding Manager and the wider CX team coordinating tasks keep things moving and support our customers every step of the way.

Our ideal candidate

Youve had some experience in a real estate office - maybe as a Leasing Assistant Assistant PM or even an agency office Receptionist or similar. You know the basics of how rentals work but youre ready for a new challenge away from the high-pressure front lines and are keen to pivot into the world of technology.

If youve ever looked at your agencys software and thought I could make this better this is your chance. No more weekend opens late-night tenant calls or chasing rent arrears - just using your real estate know-how to help agencies get the most out of Kolmeo!

A day in the life of a Customer Onboarding Coordinator:

• Support onboarding and implementation of our new customers
• Keep projects on track by capturing meeting notes sending updates and following up on next steps/action items
• Ensure theres lots of timely communication so our customers feel super supported with their onboarding
• Assist in setting up customer accounts software environments templates and configurations to meet each specific customers needs
• Keep detailed onboarding records and documentation and track and report on onboarding progress
• Assist the delivery of customer training sessions and keeping our Knowledge Base documentation up-to-date
• Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would make good into great!
  

To hit this job out of the park you should have:

• Experience in or exposure to property management or real estate (residential rentals)
• Highly organised and detail-obsessed (the kind of person whoactuallyreads the fine print!)
• Excellent communication skillswritten verbal and everything in between
• Self-aware and adaptable comfortable working with a variety of personality types
• Quick to learn new systems adaptable to change and calm under pressure
• A team player approach with a customer-first mindset.
  

Jump to the top of the list if you also have (nice-to-haves/non-essentials):

• Experience with property management software or in customer-centric roles.
  

Your life isnt set in stone so why should work be too

Were a team of property management specialists and tech-xperts mostly based in Melbourne but working all around Australia and internationally. When it comes to where and how we work flexible is our middle name. So whether youre a morning person night owl or a school drop-off legend well empower and support you to manage your energy not your time.

Perks (yep we got em)

• Lets get social:Fun matters is one of our company virtues for a reason! Clink glasses with coworkers at Friday arvo drinks and enjoy on-and-off-site events like digital escape rooms mini golf or VR sword-fighting competitions! Got an idea Were all ears.
• Recharge Days: Score a bonus paid day off every quarter because recharging is just as important as charging on with the work!
• Birthday Leave: Birthdays are about celebrations cake good vibes... and relaxing. So why not take an extra paid day off as our birthday gift to you (Sorry we didnt have time to wrap it )
  
• Learning & Development: Dive into Kolmeos learning ecosystem to access dedicated learning customised Kolmeo training programs and paid LMS platforms so you can develop and boost your awesome personal and professional skills
• Rewards & Recognition: Shout your fellow Kolmeans a free coffee from a range of rewards while having your own hard work recognised and rewarded. Celebrate each others successes!
• Hybrid Work: Blend WFH/remote work flexibility with in-office days at a funky workspace in Melbournes CBD
• Genuine support: Were proud to offer confidential counselling EAP services for personal or work-related matters so you know youre always supported and never alone.

Throw your hat into the ring!

Now that you have the gist of who we are and what were about wed love to hear from you. So if it feels like fate hit that Apply button to send us your updated CV and please include a cover letter telling us a little about the person behind the CV!

Weve got BIG plans and are bursting with ambition but theres just one thing missing: YOU. Will you accept this rose and join Kolmeo

Our DEI Mission

We know how painful it can be to endlessly scroll through ads only to stumble on that one skill or experience were chasing that youdont have (even though the rest of the job ad seems like it was written for you!)If you dont tick all the boxes dont let that hold you back. Many underrepresented groups often dont apply for jobs because of that which breaks our this job ad speaks to you be bold and hit apply!

Questions

Drop into our inbox with any questions - we look forward to hearing from you!

Thanks recruiters but weve got this one covered. If we need your assistance well reach out!

Required Experience:

IC