Bilingual English/French Online Service Support Specialist

Requisition ID: 232556

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

As an Online Service Support Specialist you are the primary point of contact for our clients and a vital ambassador for Scotia Wealth Management. Our comprehensive training program combined with your skills and experience will equip you to deliver prompt accurate and professional service that meets our high standards of quality and client satisfaction. You will also actively promote our client-focused culture by providing exceptional customer service specifically assisting clients in navigating and gaining access to Scotia Online. Please note that this role does not involve providing any form of financial advice.

Is this role right for you In this role you will:

• Assist Scotia Wealth Management clients in navigating and gaining access to Scotia Online
• Resolve client telephone inquiries promptly and effectively
• Use discretion and problem-solving skills to meet client needs
• Contribute to the functionality of the Scotia Wealth Service Center by adhering to goals policies and procedures
• Recognize and initiate opportunities for process improvements and enhanced client support experiences
• Foster a culture of communication participation and collaboration within your team
• Ensure call recording and documentation within established technologies and team databases
• Provide reporting to management team on key performance indicators on an Ad hoc basis
• Remain current on Scotia Wealth online platforms and functionality including Scotia Online Mobile App
  

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Post-secondary education in Commerce Business or Financial Planning (preferred)
• Fluently bilingual in English and French both verbal and written is required
• Completion of the Canadian Securities Course (CSC) is preferred
• 2-4 years of industry experience including experience in similar client servicing roles
• Strong knowledge of online banking and digital platforms
• Attention to detail and the ability to recognize risk to the firm
• The ability to work independently and set and achieve your own goals
• Strong interpersonal and communication skills with clients and colleagues
• Have a positive attitude and eagerness to learn new tasks and skills
• Time-management and prioritization skills to ensure optimal telephone coverage
  
  

Benefits of Joining Our Team:

• Opportunities for career advancement within the Scotia Wealth Management Service Centre or other Scotiabank departments
• Access to personal growth and development resources provided by Scotiabank
• Build relationships with colleagues across Scotia Wealth Management and other departments
• Be part of a culture that values inclusion diversity and potential

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.