Technical Service Manager
Technical Service Manager
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Job Description
Job Title: Technical Service Manager - Foton
Location: Norwest Sydney New South Wales
Company: Foton
Who we are
Inchcape Australasia part of a global mobility leader employs 1200 people across ANZ. With a diverse portfolio in distribution fulfilment retail and finance we champion sustainability inclusion and long-term impactempowering communities and embracing diversity to create a workplace where everyone belongs and thrives.
About the job:
This role manages FOTON Aftersales technical service operations ensuring dealer technicians are equipped to service vehicles to manufacturer standards. It also develops and delivers technical training for Fotons light trucks and LCVs including internal combustion and future new energy vehicle (NEV) models.
Key responsibilities:
Deliver face-to-face and virtual technical training for FOTON dealer technicians including onboarding diagnostics and NEV systems.
Develop and update training content assessments and hands-on modules aligned with FOTON Global standards and emerging technologies.
Provide in-field technical support coaching and mentoring to technicians including diagnosing and resolving product issues.
Monitor and analyse technical trends using systems like FPRS and implement training interventions to address recurring faults.
Collaborate with OEMs engineers and internal teams to support product updates recalls and service campaigns.
Manage technical support operations maintain training records and ensure compliance with safety quality and distributor agreement standards.
About you:
Minimum 5 years experience as a technical trainer or senior technician in light commercial vehicles with EV/hybrid knowledge preferred.
Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
Strong leadership communication and organisational skills with the ability to drive change and deliver results in dynamic environments.
Proficient in Microsoft Office especially Excel; must hold a valid drivers licence and be willing to travel nationally and internationally.
Benefits:
Access to our employee benefits program including company car rental program discounts on vehicle purchases and services free annual flu vaccination corporate health care plan with Bupa financial services support company-paid salary continuance Death and TPD insurance and a comprehensive employee wellbeing program.
If you would like to know more about this opportunity or any others at please reach out to me call Hayden on.
Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers colleagues contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity.
By joining Inchcape you will become part of Inchcape Australasia. To find out more:
Required Experience:
Manager
Employment Type
Full Time
