Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Three Locations:
South Bend IN
Troy IL
Springfield IL
SERVICE MANAGER
Company Description
For over 50 years three generations have led Truck Centers Inc. from a single store dealership into our current network of ten full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois Indiana and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration innovation and a communal spirit of giving back. To learn more about us visit .
Job Description
Are you a motivated leader whos passionate about developing people delivering outstanding customer service and driving operational excellence If you thrive in a fast-paced problem-solving environmentTruck Centers Inc. wants to meet you!
Why Join Truck Centers Inc.
As a family-owned dealership with a people-first mindset weve built a reputation for being industry leaders in both service and culture. As our next Service Manager in Troy IL youll lead a dedicated team of technicians and office staff ensuring every customer receives top-tier service throughout the repair process.
We are offering relocation assistance for this position if needed!
What Youll Do:
Lead Daily Operations
- Manage day-to-day operations of the service department to keep things running efficiently.
- Oversee department payroll and ensure accuracy in timekeeping.
- Ensure compliance with company policies and OEM standards.
- Monitor the condition of shop tools equipment and vehicles.
Coach Mentor & Develop the Team
- Support train and guide technicians and office personnel in their roles.
- Host bi-weekly team huddles to align on updates expectations and improvements.
- Lead onboarding training and development plans for new and current team members.
- Handle performance reviews attendance management and team accountability.
Drive Customer Satisfaction
- Ensure timely and professional communication with every customer.
- Resolve service concerns promptly and professionally.
- Collaborate with Parts and Sales to provide a seamless customer experience.
- Oversee warranty and policy claim processes and serve as a liaison with factory reps.
- Build relationships with current and prospective customers through regular visits.
Optimize Processes & Efficiency
- Evaluate and improve workflow and repair cycle times.
- Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
- Conduct market research to stay competitive in labor rates compensation and services.
- Ensure safety standards and compliance procedures are always met.
Contribute to Business Growth
- Set and achieve monthly service goals.
- Support Elite Support initiatives and participate in the Change Management Team (CMT).
- Stay current on OEM updates industry trends and training opportunities.
- Look for ways to grow our service offerings and customer base.
Qualifications
What Were Looking For:
- 5 years of experience leading large groups or departments transportation or dealership experience preferred
- Proven coaching and leadership of large diverse teams to foster collaboration personal and professional development
- Strong knowledge of truck systems parts and dealership operations
- Proven ability to lead develop and motivate a team
- Exceptional organizational communication and problem-solving skills
- Experience managing budgets analyzing data and driving efficiency
- Proficiency with computers tablets and MS Office
- Valid drivers license with ability to meet insurance requirements
- Must be willing to participate in a pre-employment background check and drug screen
Preferred Qualifications:
- Freightliner dealership experience
- CIC Level I or II training
- Kaizen and/or Six Sigma Green Belt certification
What We Offer:
- 401(k) with company match
- Health insurance with 3 plan options to choose from Vision Insurance and Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Additional information
Truck Centers Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race color religion sex national origin disability or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus we want to help you live well through personal and professional growth plus a multitude of benefits.
Required Experience:
Manager
Employment Type
Full Time
