Transit Pass Sales Representative-SDA
Transit Pass Sales Representative-SDA
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Job Description
Summary
- Learn how Learn How Metro Connects you with What MattersThis position is open to all King County Employees Only.The Mobility Division within the Metro Transit Department (MTD) seeks an experienced collaborative and motivated Transit Pass Sales Representativefor a Special Duty Assignment. Transit Pass Sales Representatives (PSRs) is a customer-facing role that provide a critical touchpoint for community members in King County who need assistance using the regional transit system. PSRs provide compassionate in-person customer service that includes selling ORCA cards & product providing transportation solutions to the public and ensuring that customers have the information they need to successfully navigate the regional transit system. These in-person interactions may occur in the Pass Sales Office in King Street Center or at outreach events throughout the addition to working with customers in-person PSRs fulfill orders received online and by mail perform administrative order support print and distribute ORCA cards to the region and provide excellent customer service by phone and email.
Multiple computer programs including Microsoft Office and proprietary ORCA Software are used to process orders interact with customers and communicate throughout the agency. Successful adoption and navigation of these systems is critical to performing daily tasks.
This recruitment will be used to hire one immediateSpecial Duty Assignmentvacancy expected to be extended through 2027 contingent to budget approval . To be eligible for an SDA you must be a current Career Service employee and have passed your initial 6-month probationary period.
Please note: This recruitment will be used to fill one (1) Special Duty Assignment (SDA) with an anticipated duration through December 31st 2025 with the possibility for addition this recruitments selection process may be used to generate an eligibility pool for future SDA positions that may occur in this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority. Job Duties
Experience Qualifications Knowledge Skills
Minimum Qualifications At least two years of experience providing excellent customer service in a fast-paced production-oriented work environment while using multiple computer systems concurrently Strong analytical numerical and problem-solving skills Demonstrated interpersonal skills including the ability to effectively build and sustain positive relationships with people from diverse cultural professional and socio-economic backgrounds Demonstrated technical skills including proficiency in MS Office and the ability to learn new systems Proven ability to work with a high degree of accuracy including accurate cash handling and data entry Experience working with a diverse group of individuals including elderly disabled and unhoused persons in a tactful empathetic and sensitive manner Demonstrated experience being a dependable and reliable team member the ability to work well with others and to support a teams success Excellent oral and written communication skills and the ability to read learn comprehend and clearly explain policies procedures and information found on fare media timetables and schedules Ability to demonstrate reliable and punctual attendance Able to receive instructions/feedback and coaching/counseling
Desired Qualifications: Familiarity with ORCA products Experience with Salesforce CRM Fluency in one of King Countys most frequently used languages other than English: Spanish Vietnamese Chinese Korean Russian Somali Ukrainian Amharic and Punjabi referred to as Tier 1 or Tier 2 languages in the Countys Executive Order on Translation
Driving Requirement Pass Sales Representatives must have the ability to travel to outreach locations in county vehicles. A Washington State Drivers License and the ability to be added to King Countys insurance is required
Supplemental Information
Who May Apply
This position is open to all King County Employees only.
Forms and Materials Required
An online employment application with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience) answers to the supplemental questions and a cover letter are required.
NOTE:Please answer ALL questions in the online employment application itself with each of your jobs during the last 10 years listed (listing each position for each employer separately) duties explained reasons for leaving etc. Applications that are not complete may be rejected as incomplete and not advanced in the process.
Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at . For Tips on Applying please visit .
Selection Process
Applications will be screened for qualifications clarity and completeness. Competitive applicants will be invited to participate in testing. Candidates who pass the testing portion may be invited to a panel interview. References will also be conducted and a driving abstract review.
Work Location
This position works onsite at King Street Center 201 S. Jackson St. Seattle WA (Pioneer Square). Any travel to outreach locations would start from the primary work location.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible. PSR shifts are in-person Monday through Friday 8:00 AM to 5:00 PM except major holidays. Limited weekend and after-hours may be required around outreach activities.
About King County Metro Transit
King County Metro Transit is a regional and national leader in getting people to work quickly reducing commuter stress addressing climate change and improving urban air quality through sustainable transportation strategies and by providing comfortable effective and equitable regional mobility services for commuters residents and visitors of King County Washington.
Competitive Benefits
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region) and access to the building gym with lockers showers and bike room. We offer a benefits package that includes very competitive medical dental and vision benefits plan for the whole family and domestic partner generous vacation sick holiday and executive leave plans and participation in the States Public Employees Retirement Plan (if applicable) are provided as well as the option of participating in the Countys deferred compensation plan (a 457 plan).
Union Representation
This job is represented by Local 587 of the Amalgamated Transit Union (ATU)
Class Code: 432410
Questions about this recruitment if you have questions please contact: William R. Herbert at
Forbes named King County as one of Washington States best employers. Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come Join the Team dedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
Unclear Seniority
Employment Type
Unclear
