Customer Success Manager (German Speaking)
Customer Success Manager (German Speaking)
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Job Description
About Triptease
Join Triptease a high-growth SaaS company reshaping the future of hotel distribution. We help hoteliers take back control from OTAs by equipping them with the tools to grow direct bookings protect margins and strengthen guest loyalty.
Our platform combinesproprietary hotel data AI-driven marketing tools and advanced pricing intelligence to give hoteliers an edge. With over 1 billion in direct revenue driven for clients annually and a global presence - this is your chance to be part of something big.
Why This Role
Ready to accelerate your career in Customer Success while making a real difference in the travel industry
Were looking for asmart driven and customer-obsessedindividual to join our global CS team as aCustomer Success Manager. This is a fantastic opportunity for someone with23 years of experiencewhos ready to take the next step own relationships and grow fast with a supportive team around them.
What Youll Do
Own Your Portfolio - Manage 2530 hotel accounts. Youll be their go-to advisor ensuring theyre successful on the platform achieving goals and sticking around long term.
Be Their Strategic Partner - Go beyond support. Youll help hoteliers improve their digital guest experience boost direct bookings and maximize revenue. Think of yourself as a consultant not just a CSM.
Drive Impact with Data - Turn insights into action. Use our platform data to show the value your hotels are getting and help them do more with it.
Build Real Relationships - Youll work with everyone from hotel marketing managers to GMs and with our internal teams (Product Sales Engineering) to make sure your clients get what they need.
Level Up Their Success (and Yours) - Share best practices lead training gather feedback and advocate for your hotels internally. Were big believers in customer-led growth.
Represent & Inspire - Encourage happy clients to become advocates at events webinars and in our hotelier community. Represent Triptease and your clients proudly.
Requirements
What Were Looking For
Fluent German speaker
23 years in Customer Success Account Management or SaaS client-facing roles
Great communicator clear confident empathetic
Curious proactive and solutions-focused
Comfortable with digital tools and basic data analysis
Bonus: experience in hospitality marketing tech or revenue management
Benefits
Why Join Triptease
Be part of a bold and ambitious team thats driving innovation at the intersection of travel and technology. At Triptease we dont just follow trends we set them. Youll work on high-impact creative campaigns bring new ideas to life and help shape the way hotels connect with guests around the world.
- Creative Freedom & Ownership
- Growth-Focused Culture
- Smart Collaborative Environment
- Global Reach with Local Agility
- Data-Driven Marketing .
Perks & Benefits
- Paid vacation (increasing with tenure)
- Work from anywhere: 4 weeks abroad annually (within a 3 hour time zone)
- Monthly wellness budget use it for gym therapy massages or whatever keeps you at your best
- Learning allowance invest in your growth with 250/year
- Enhanced maternity & paternity leave
- Lunch & WFH allowances
- Life Event Leave for moments that matter
- Volunteering day to give back
- Quarterly socials and a fun inclusive culture
- Hybrid or remote work options
- Sabbaticals from year three onwards
We set big goals and move fast but we support each other every step of the way. If youre a CS pro who thrives on customer focus data and impact wed love to hear from you.
No external agency support required for this role.
#LI-Remote
#Customer #TravelTech #CustomerSuccess #JoinUs
Required Experience:
Manager
Employment Type
Full-Time
