IT Support Technician

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors SecurityScorecards patented rating technology is used by over 25000 organizations for self-monitoring third-party risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.

Location: Austin TX (Hybrid - 3 days in-office)

We are seeking a highly motivated and skilled IT Support Technician to join our dynamic team in Austin. This role is crucial to ensuring our employees have the seamless technological support they need to drive our mission forward. You will be responsible for providing exceptional technical assistance managing our IT infrastructure and contributing to the overall efficiency and security of our systems. If youre passionate about technology a problem-solver at heart and thrive in a fast-paced growth-oriented environment we encourage you to apply.

What Youll Do:

• Provide Tier 1 & 2 Technical Support: Serve as the primary point of contact for all internal IT inquiries troubleshooting and issue resolution for hardware software and network-related problems.
• Endpoint Management: Configure deploy maintain and troubleshoot both macOS and Windows laptops ensuring optimal performance and security for all employee devices.
• Employee Lifecycle Management: Seamlessly manage the IT aspects of employee onboarding (account provisioning hardware setup software installation) and offboarding (account deactivation hardware retrieval data wiping).
• Identity and Access Management: Administer user accounts and access permissions within Okta ensuring appropriate security protocols are followed.
• Mobile Device Management (MDM): Utilize Kandji and Microsoft Intune to manage and secure company-owned devices enforce policies and deploy applications.
• Collaboration & Productivity Tools: Provide expert support for Google Workspace applications (Gmail Calendar Drive Docs Sheets etc.) and Slack facilitating efficient communication and collaboration.
• Ticketing System Management: Accurately document prioritize and resolve IT requests using Jira Service Desk maintaining clear communication with users throughout the resolution process.
• Automation & Efficiency: Leverage automation tools such as Zapier or Blink to streamline repetitive IT tasks improve workflows and enhance overall operational efficiency.
• Network Support: Assist with basic network troubleshooting including Wi-Fi connectivity VPN issues and local area network (LAN) problems.
• Hardware & Software Inventory: Maintain accurate records of all IT assets including hardware software licenses and peripherals.
• Security Best Practices: Adhere to and promote cybersecurity best practices ensuring all IT operations align with the companys security policies.
• Documentation: Create and maintain comprehensive IT documentation including user guides troubleshooting steps and process workflows.
• Vendor Management: Assist with basic vendor communication for IT-related services and hardware.
• Proactive Maintenance: Perform routine system checks updates and preventative maintenance to minimize downtime and optimize performance.
• Continuous Improvement: Identify opportunities to improve IT processes tools and user experience contributing to a more efficient and effective IT environment.

What Youll Bring:

• 2 years of experience in an IT support role preferably within a fast-paced SaaS or technology environment.
• Proven expertise in managing both macOS and Windows operating systems in an enterprise setting.
• Hands-on experience with Okta for identity and access management.
• Proficiency with Mobile Device Management (MDM) platforms such as Kandji and Microsoft Intune.
• Strong working knowledge of Google Workspace administration and support.
• Experience with IT service management (ITSM) tools like Jira Service Desk for ticketing and workflow management.
• Familiarity with automation tools (e.g. Zapier Blink) and a desire to implement automated solutions.
• Excellent communication and interpersonal skills with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving abilities and a meticulous attention to detail.
• Ability to work independently and as part of a team in a hybrid work environment.
• A customer-centric approach with a passion for providing exceptional user support.
• Basic understanding of networking concepts (TCP/IP DNS DHCP Wi-Fi).

Bonus Points If You Have:

• CompTIA A Network or similar IT certifications.
• Experience in a cybersecurity-focused company.
• Scripting experience (e.g. PowerShell Bash Python) for automation.

Benefits:

Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!

The estimated total compensation range for this position is $70000 - $85000 (base plus bonus). Actual compensation for the position is based on a variety of factors including but not limited to affordability skills qualifications and experience and may vary from the addition to base salary employees may also be eligible for annual performance-based incentive compensation awards and equity among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI