Provide internal and external client support for Apple Ads systems and technical toolsInvestigate and solve technical issuesLead support issues by providing data and analysis to Operations Engineering and Product teamsMonitor analyze and report on support efforts to key internal partnersElicit feedback cross-functionally from Engineering Product Marketing and Data teams on technical requirements for issue resolutionsCoordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customersAssist internal Apple teams with policy enforcement and management effortsPromote ongoing education for supported teams on internal tools and productsDevelop support content and implement training for internal partners
Experience (3-5 years) in Advertising Operations or similar customer support role
Experience in a customer support organization focused on customer satisfaction
Fundamental knowledge of ad operations and ad delivery services
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