Social Media Customer Service Representative with Italian
Social Media Customer Service Representative with Italian
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Job Description
Join a global leader in digital support solutions and bring your love for social media and customer experience to the next level! Were hiring Italian-speaking Social Media Representatives to support top international brands from our modern office in Belfast.
Location: Belfast United Kingdom (On-site)
Employment type: Full-time (40 hours/week across 24/7 shifts)
Industry: Customer Support / Social Media
Languages: Italian (B2) & English (B2)
Compensation: 12.99/hr 27019.20/year
What youll do:
Deliver exceptional customer service in Italian and English via Social Media Email WhatsApp Chat and more
Resolve technical and product-related issues using internal tools and your problem-solving skills
Customize your tone and responses to reflect each customers needs and the brands personality
Monitor platforms and escalate emerging customer concerns or pain points
Collaborate on building a brand-aligned knowledge base and share user-generated content
What youll bring:
Fluency in Italian (minimum B2 CEFR) and English (minimum B2)
Genuine passion for social media community engagement and customer service
Good technical skills with the ability to troubleshoot and navigate online tools
Excellent writing skills with attention to tone detail and clarity
Ability to stay calm professional and creative under pressure
Team player mentality and willingness to adapt to brand tone and culture
Nice to have:
Familiarity with virtual reality gaming platforms or tech gadgets
Experience in non-voice customer support or social media moderation
Whats in it for you
Competitive salary: 12.99/hr 27019.20 annually
Full-time permanent contract in modern offices in Belfast
Supportive team and collaborative work environment
Career development in a fast-growing digital services provider
Opportunity to represent top-tier global brands
Ready to start your social media career in an international setting Apply now and help shape next-level digital customer experiences!
#ItalianJobs #BelfastJobs #SocialMediaSupport #CustomerService #MultilingualJobs #DigitalCareers #VRsupport #TechJobs #GamingSupport
Employment Type
Full Time
