Customer Service Officer
Customer Service Officer
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Job Alert
You will be updated with latest job alerts via email
$ 83635 - 89661
1 Vacancy
Job Description
The Role
As a Customer Service Officer you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone email or in person.
Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service.
You are a team player and work collaboratively with your team provide input at group meetings and support a cohesive team culture.
In addition to undertaking various administrative tasks which may include; booking appointments maintaining our database scanning documents contributing to various projects and providing adhoc support to other teams as required you will also provide support to our welcoming front desk service.
As a large purpose-driven organisation we provide potential to grow your career across a range of teams and services.
About You
To be successful for this role you will have a genuine passion for wanting to support vulnerable people in our community.
Essential Criteria:
- Relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.
- Ability to handle a high volume of work and prioritise effectively.
- Confidence in liaising with various stakeholdersincluding vulnerable people.
- Strong work ethic willingness to learn and a caring and empathetic nature.
- Ability to work independently and as an effective team member with a commitment toparticipating in a supportive and collaborative team culture.
- Quick thinking resilient and thrive in a multitasking environment where no day is ever the same!
- Previous experience working on MS Office programs.
- Ability to compose professional correspondence via email to internal and external stakeholders.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
