Customer Service Specialist
Customer Service Specialist
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Job Description
Job Description
We are currently seeking a dedicated Customer Service Specialist to join our team in Dallas TX. The ideal candidate will act as the primary point of contact for our clients providing prompt professional and efficient support to ensure customer satisfaction and loyalty. This position requires strong communication skills attention to detail and the ability to resolve issues effectively.
Responsibilities
Respond to customer inquiries via phone email and internal systems in a timely and courteous manner
Maintain a deep understanding of company products services and procedures to provide accurate information
Process orders returns and account updates with precision
Handle customer complaints provide appropriate solutions and follow up to ensure resolution
Collaborate with internal departments to resolve complex issues and improve service delivery
Document interactions and feedback in the CRM system
Identify opportunities to improve processes and customer experience
Qualifications :
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree preferred
Minimum of 2 years of experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Ability to multitask and remain calm under pressure
Proficient in Microsoft Office Suite and CRM platforms
Bilingual (English/Spanish) is a plus
Additional Information :
Benefits
Competitive salary ($55000 - $65000 annually)
Health dental and vision insurance
Paid time off and holidays
401(k) with company match
Ongoing training and professional development
Opportunities for internal advancement and career growth
Supportive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
