Customer Service Representative (English)
Customer Service Representative (English)
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a English-speaking Customer Service Representative for their Lisbon office.
Position: Customer Service Representative
Location: Lisbon Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle a wide range of customer queries via chat phone or email aiming for first-contact resolution and delivering an exceptional customer experience
- Take ownership of customer issues from start to finish including complex cases while building trust and demonstrating company values
- Support fraud investigations dispute resolution (including chargebacks) and complaint handling with fairness care and attention to detail
- Identify and assist vulnerable customers making appropriate adjustments and escalating when necessary
- Coach team members and provide constructive feedback to enhance training processes and service quality
- Remain adaptable and responsive to evolving business needs customer demands and operational priorities.
REQUIREMENTS:
- Native or fluent in English with strong proficiency in both written and spoken communication
- At least 12 months experience in customer service or banking financial services or insurance in Ireland
- Strong communication skills with empathy clarity and professionalism
- Ability to make confident decisions on complex cases with resilience and a focus on fair outcomes
- Experience acting as a subject matter expert supporting peers and sharing knowledge
- Flexible adaptable and able to switch between tasks and systems effectively
- Collaborative mindset with emotional intelligence and a values-driven approach
- Knowledge of Slack GSuite and quick adaptability to new tools and processes.
OFFER:
- Competitive renumeration package
- Career growth opportunities in an international and multicultural environment
- Private health inusrance
- Free meals provided in on-site cafeteria
- Full relocation support for international candidates (with possibility of using company accomodation at affordable rate)
- And many others!!!
Employment Type
Full Time
Key Skills
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